---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Customer Success Management AI agents

# Customer Success Management AI agents {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following agents are available for Customer Success Management.
* **[AI insight AI agent](https://www.servicenow.com/docs/gFF_T97RU9B1mWla~J4r~Q)**   
  The agent answers questions about a customer engagement or account. It reports health scores, adoption scores, value realization, risks, contract value, and other engagement data, and it forecasts scores and recommends improvements.
* **[Draft meeting scheduler AI agent](https://www.servicenow.com/docs/5T6i4n5fDeR72HUmsmWaEQ)**   
  The agent edits a draft touchpoint meeting for a customer success agent. It updates the invitees, subject, agenda, date and time, duration, and meeting link, then sends the invitation.
* **[Email communication manager AI agent](https://www.servicenow.com/docs/4nHTJCvFUgkn3T8BhgYj7w)**   
  The agent retrieves the latest released product information, creates draft emails, refines them from user input, and sends them to specific recipients.
* **[Product adoption roadmap AI agent](https://www.servicenow.com/docs/HsRgMO9KIyIhvHPrT1CVTw)**   
  The agent creates a product adoption roadmap for a customer. It analyzes the engagement and similar engagements, creates the roadmap, and arranges lanes and items to match the customer's goals.
* **[Renewal analysis AI agent](https://www.servicenow.com/docs/04eNEP2Os0u~sIvD3PUfyg)**   
  The agent analyzes a renewal for a contract or engagement. It combines insight scores and value realization data into a renewal report and offers to create a renewal success play.
* **[Success health monitor AI agent](https://www.servicenow.com/docs/6w24RALCNKlv7VIRj14hTA)**   
  The agent retrieves metric trend analysis for engagements. It creates a risk signal or risk occurrence for each engagement whose health metrics are declining.
* **[Success insights AI agent](https://www.servicenow.com/docs/pTisKjL2qloTEU6b4Nf0uQ)**   
  The agent populates score data from a selected data source and provides trend analysis of the scores to the customer success agent.
* **[Success risk solution AI agent](https://www.servicenow.com/docs/~l_Qs8gm_hRG66EJnMDl8g)**   
  The agent resolves unaddressed risk signals. It identifies success plays based on machine learning similarity, AI Search, or a decision table, and starts the solution flows for the selected risk.
* **[User resource recommender AI agent](https://www.servicenow.com/docs/0GyArC5~2R~kZ8HjmKoWfQ)**   
  The agent filters and ranks users by relevance and adds the top-ranked users to the input record. It runs without user interaction by using the context that starts it.
* **[Value realization assessor AI agent](https://www.servicenow.com/docs/OGwyyw4hRyrlTGvxuBJDqg)**   
  The agent identifies the value realized for an engagement and returns the value data to the customer success agent.