---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Deactivate a use case

# Deactivate a use case {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.

## Before you begin

Role required: DocIntel Admin role \[sn_docintel.admin\] or DocIntel Manager role \[sn_docintel.manager\]

## Procedure

1. Navigate to AllAI Admin HubSkills.
2. In the workflow list, select Platform.
3. In the Platform skills list, find a applicable skill.
4. Select Edit in the options menu (![]()) for that skill.
5. In the row of the use case you want to deactivate, select Deactivate in the options menu (![]()).
6. In the confirmation box, select Yes.
{#deactivate-use-case__steps_jmp_lsp_ckc}

## Result

The use case is deactivated and isn't applied during document processing.{#deactivate-use-case__result_y3w_ds2_b2c-p1}

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