---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use and purpose fields

# Use and purpose fields {#ariaid-title1}

Release version: Australia  
Updated May 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Use and purpose fields

The Use and purpose fields in an AI asset record provide essential information for AI stewards and asset owners during onboarding, reviews, and audits.
These fields capture critical details about the AI system's operational context, interaction style, autonomy level, human involvement, and intended outcomes.
This structured data supports governance, compliance, and effective management of AI assets.
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## Key Fields and Their Practical Use

* **System autonomy level:** Defines how independently the AI system operates, ranging from non-applicable to fully automated execution without human intervention. This helps customers understand the AI's operational independence and risk profile.
* **Level of human involvement:** Describes the extent of human participation in workflows involving the AI system, from full user control to fully automated workflows. This enables clear delineation of responsibility between users and AI.
* **Interaction type with end users:** Specifies how the AI system interacts with end users, from no interaction to interactive experiences or chat-based interfaces. This guides design and user experience considerations.
* **Intended outcome of the AI system:** Clarifies the AI's primary goal, such as boosting efficiency, enhancing quality, guiding decisions, automating tasks, or improving customer experience. This ensures alignment with business objectives.

## Additional Use and Purpose Details

* **Type of output produced:** Describes the nature of AI outputs like text responses, decisions, or recommendations, helping stakeholders understand what to expect from the AI asset.
* **Area where the AI system is used:** Identifies the functional or organizational domain (e.g., customer service, IT support) where the AI operates, facilitating targeted management and compliance efforts.
* **People affected by the AI system:** Lists the groups influenced by the AI, such as employees or customers, supporting impact assessment and communication strategies.
* **Data used by the system:** Details the categories of data the AI processes (e.g., case records, customer profiles), which is critical for data governance and privacy considerations.
* **Additional use and purpose details:** Provides a free-text field for contextual notes that do not fit other categories, allowing comprehensive documentation.

## What ServiceNow Customers Can Expect

By accurately completing the Use and purpose fields, ServiceNow customers can ensure thorough documentation and governance of AI assets, enabling effective oversight and audit readiness. These fields support transparency about AI capabilities, human roles, user interactions, and business alignment, which are essential for responsible AI deployment and management within ServiceNow environments.  
Field and value reference for the Use and purpose section of an AI asset record. AI stewards and AI asset owners reference these values during onboarding, reviews, and audits.

## System autonomy level {#disc-asset-use-purpose-fields__system-autonomy-level}

{#disc-asset-use-purpose-fields__system-autonomy-level-table__entry__2}

| Value | Description |
|-|-|
| Not Applicable | Indication that the autonomy dimension does not apply to the asset. |
| Assistive (AI suggests) | Mode in which the AI system suggests outputs and the user decides whether to act on them. |
| Semi-Automated (acts with confirmation) | Mode in which the AI system performs actions following user confirmation. |
| Condition-Based Automation | Mode in which the AI system acts automatically when defined conditions are met. |
| Event-Triggered Automation | Mode in which the AI system acts automatically in response to specific events. |
| Fully Automated Execution | Mode in which the AI system acts independently without human intervention. |
[Table 1. System autonomy level values]

{#disc-asset-use-purpose-fields__system-autonomy-level-table}

## Level of human involvement {#disc-asset-use-purpose-fields__level-of-human-involvement}

{#disc-asset-use-purpose-fields__level-of-human-involvement-table__entry__2}

| Value | Description |
|-|-|
| Not Applicable | Indication that human involvement does not apply to the asset. |
| Full User Control | Workflow in which the user is responsible for decision-making and the AI system isn't automated. |
| User-Guided with AI Support | Workflow in which the user directs the activity and the AI system contributes recommendations or analysis. |
| Shared Control | Workflow in which the user and the AI system share responsibility for decisions and actions. |
| AI-Initiated with User Approval | Workflow in which the AI system proposes actions and the user approves them before execution. |
| Fully Automated Workflow | Workflow in which the AI system completes the activity end to end without user involvement. |
[Table 2. Level of human involvement values]

{#disc-asset-use-purpose-fields__level-of-human-involvement-table}

## Interaction type with end users {#disc-asset-use-purpose-fields__interaction-type-with-end-users}

{#disc-asset-use-purpose-fields__interaction-type-with-end-users-table__entry__2}

| Value | Description |
|-|-|
| Not Applicable | Indication that end-user interaction does not apply to the asset. |
| No Direct Interaction | Mode in which end users do not interact with the AI system. |
| Background Support | Mode in which the AI system operates behind the scenes to support a user-facing process. |
| Notifications \& Prompts | Mode in which the AI system communicates with end users through notifications or prompts. |
| User-Facing Recommendations | Mode in which the AI system surfaces recommendations directly to end users. |
| Chat-Based Interaction | Mode in which end users interact with the AI system through a conversational interface. |
| Interactive Experience | Mode in which end users interact directly with an AI-embedded interface or application. |
[Table 3. Interaction type with end users values]

{#disc-asset-use-purpose-fields__interaction-type-with-end-users-table}

## Intended outcome of the AI system {#disc-asset-use-purpose-fields__intended-outcome}

{#disc-asset-use-purpose-fields__intended-outcome-table__entry__2}

| Value | Description |
|-|-|
| Not Applicable | Indication that the intended outcome does not apply to the asset. |
| Efficiency Boost | Outcome focused on reducing the time or effort required to complete a process. |
| Quality Enhancement | Outcome focused on improving the accuracy or consistency of a process. |
| Decision Guidance | Outcome focused on supporting human decision-making with analysis or recommendations. |
| Automation of Tasks | Outcome focused on completing tasks without human action. |
| Customer Experience Upgrade | Outcome focused on improving the experience of customers or end users. |
[Table 4. Intended outcome of the AI system values]

{#disc-asset-use-purpose-fields__intended-outcome-table}

## Additional use and purpose fields {#disc-asset-use-purpose-fields__additional-fields}

{#disc-asset-use-purpose-fields__additional-fields-table__entry__2}

| Field | Description |
|-|-|
| Type of output produced | Description of what the AI system generates, such as text responses, decisions, or recommendations. |
| Area where the AI system is used | Functional or organizational area in which the asset operates, such as customer service, IT support, or human resources. |
| People affected by the AI system | Groups whose work or experience is influenced by the asset, such as employees, customers, or partners. |
| Data used by the system | Categories of data the AI system reads, references, or processes, such as case records, knowledge articles, or customer profiles. |
| Additional use and purpose details | Free-text notes that capture context not covered by the other use and purpose fields. |
[Table 5. Additional fields]

{#disc-asset-use-purpose-fields__additional-fields-table}