--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Enterprise Architecture explorer for analysis and queries AI agent # Enterprise Architecture explorer for analysis and queries AI agent {#ariaid-title1} Release version: Australia Updated October 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enterprise Architecture explorer for analysis and queries AI agent The Enterprise Architecture explorer AI agent enables ServiceNow customers to query and analyze their Enterprise Architecture (EA) data structured around the Common Service Data Model (CSDM) 5.0. It provides insights across multiple EA domains including business capabilities, applications, services, infrastructure, integrations, value streams, AI systems, technology standards, and conformance. This agent supports informed decision-making by interpreting user questions, retrieving detailed data, and highlighting important architectural patterns. Show full answer Show less ## Key Features * **Natural Language Interaction:** Understands and interprets user queries about EA entities and relationships, asking clarifying questions if necessary. * **Comprehensive Data Retrieval:** Accesses various data points such as application rationalization scores, capability health, technology risks, architectural artifacts, and entity relationships. * **Dependency Analysis:** Traces upstream and downstream dependencies to assess impact and relationships across architecture elements. * **Intelligent Query Handling:** Combines multiple queries to answer complex questions, attempts alternative approaches if initial queries yield no results, and summarizes large result sets with links to detailed records. * **Insightful Responses:** Highlights notable data patterns (e.g., low scores, coverage gaps) and suggests relevant follow-up questions to deepen analysis. * **Configurable Access and Usage:** Administrators can enable third-party AI agent access, AI specialist access for advanced configurations, and long-term memory to maintain conversational context. * **Security and Roles:** Access is controlled by specific user roles (snapm.apmread, snapm.apmuser) ensuring appropriate data visibility and action permissions. * **Tool Integration:** Utilizes supporting scripts and tools such as Application Rationalization Query, Entity Resolver, Capability Hierarchy, and Knowledge Graphs for enhanced data handling. * **Flexible Deployment:** Can be configured as an assistant in Virtual Agent or ServiceNow Otto panels and incorporated into agentic workflows. ## Practical Benefits for ServiceNow Customers * Enables quick and accurate exploration of complex Enterprise Architecture data without manual querying or deep technical knowledge. * Supports strategic planning by revealing health, risks, and dependencies among architecture components. * Improves understanding of architectural relationships, facilitating better impact assessments and decision-making. * Offers configurable options to tailor AI agent capabilities to organizational roles and security requirements. * Enhances user experience by providing summarized, actionable insights with direct links to detailed records for further investigation. The agent answers questions about Enterprise Architecture data based on Common Service Data Model (CSDM) 5.0 entities and their relationships. It covers business capabilities, business applications, services, infrastructure, integrations, value streams, AI systems, technology standards, and conformance. ## Workflow {#ea-enterprise-architecture-explorer-for-analysis-and-queries-ai-agent__zsmdlwierhjt} The agent helps the user explore, analyze, and get answers about their Enterprise Architecture data. 1. Interpret the user's question and identify the architecture entities it refers to. Ask for clarification only when required information is missing, such as which owner field the user means. 2. Retrieve the requested data, such as application rationalization scores, capability health, technology risk, architectural artifacts, relationships between entities, and field-level details. 3. Trace upstream or downstream dependencies from a named item when the user asks about impact or dependencies. 4. For questions about missing relationships, such as applications with no assigned service, combine results from multiple queries to answer the question completely. 5. Try alternative approaches when a query returns no results before reporting that no data was found. 6. Present the answer in plain text with links to the relevant records, summarizing large result sets and offering to show more. 7. Highlight notable patterns in the data, such as low scores or coverage gaps, and suggest two or three follow-up questions based on the results. {#ea-enterprise-architecture-explorer-for-analysis-and-queries-ai-agent__ol_kqv_ejd_wcf} {#ea-enterprise-architecture-explorer-for-analysis-and-queries-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : App Rationalization Query : Artifact Entity Resolver : Capability Hierarchy App Resolver : Related Entities Resolver Knowledge Graph : EA Knowledge Graph | | Allowed user roles The specific user roles that can access this AI agent. | sn_apm.apm_read, sn_apm.apm_user | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_apm.apm_read, sn_apm.apm_user | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Enterprise Architecture Explorer Query Agent | [Table 1. Configuration] **Related topics** * [Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=ea-qna-overview&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Working with Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=ea-qna-use&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Enable Knowledge Graph system properties for the Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=set-kg-system-properties-ea-qna&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=exploring-now-assist-for-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US)