--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Explore # Exploring AI Admin Center {#ariaid-title1} Release version: Australia Updated October 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring AI Admin Center The ServiceNow® AI Admin Center is a unified control hub designed to streamline the setup, configuration, and management of AI solutions within your ServiceNow environment. It consolidates multiple AI applications into a single, guided, conversational workspace, enabling administrators to quickly activate, govern, and scale AI capabilities with reduced complexity. Show full answer Show less There are two user interfaces available in version 6.1: the new Lux UI, which is the recommended user experience, and the Next Experience UI, which is being deprecated and will no longer be supported in the future. ## Key Users * **AI Administrators:** Manage organization-wide AI deployment and administration. * **Platform Administrators:** Oversee enterprise AI governance and compliance. * **AI Builders and Practitioners:** Develop and deploy custom AI solutions integrated with ServiceNow workflows. ## Key Features * **AI Readiness Assessment:** Automates evaluation of your instance to identify configuration gaps, readiness risks, and necessary remediation steps before AI adoption. * **Guided Quick-Start Use Cases:** Provides actionable starting points for both new and experienced administrators to accelerate AI enablement. * **Automation Opportunity Discovery:** Uses AI Agent Advisor to analyze instance data, identifying high-value automation opportunities for efficiency gains. * **AI Agent Matching and Deployment:** Matches automation opportunities with existing AI agents and supports automated creation and deployment to expedite implementation. * **Centralized AI Ecosystem Access:** Offers a consistent workspace to manage and navigate various ServiceNow AI applications. * **Performance and Usage Analytics:** Monitors AI adoption metrics, skill performance, agent analytics, and business impact to inform ongoing management. * **Configuration and Governance:** Allows management of datasets, AI assets, system properties, data sharing policies, and AI content guardrails to ensure compliance and control. ## Benefits * **Unified Experience:** Simplifies AI setup and administration by eliminating the need to switch between multiple applications. * **Efficiency and Speed:** Accelerates AI deployment through automated assessments, discovery, and agent deployment features. * **Guided Support:** Provides a conversational interface and quick-start actions that reduce the learning curve for AI administrators. * **Increased Visibility:** Offers comprehensive analytics and monitoring to track AI usage, effectiveness, and business value. * **Future-Proofing:** Supports ongoing AI adoption with scalable tools and governance controls tailored to enterprise needs. ## Practical Use for ServiceNow Customers ServiceNow customers can leverage the AI Admin Center to efficiently prepare their instances for AI integration, identify and deploy automation opportunities, and maintain governance over AI assets and data. The application's guided workflows and analytics empower administrators and developers to manage AI capabilities confidently, ensuring AI solutions align with organizational goals and compliance requirements. Transitioning to the Lux UI is recommended for the best experience, while understanding the Next Experience UI is being phased out. Overall, the AI Admin Center centralizes AI operations to help customers maximize the value and impact of AI on their ServiceNow platform. The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## AI Admin Center overview {#exploring-now-assist-center__section_rc5_221_k3c} AI Admin Center is a unified administration workspace that consolidates the various AI applications into a single, guided, conversational environment. It provides a centralized location for setup, configuration, navigation, recommendation, and solution‑building capabilities so administrators can activate, manage, and scale AI solutions quickly and with far less complexity. ## AI Admin Center users {#exploring-now-assist-center__section_fnq_h21_k3c} The following table lists the primary users of AI Admin Center. {#exploring-now-assist-center__table_rzv_n21_k3c__entry__2} | User | Description | |-|-| | AI administrators | AI administrators responsible for organization-wide AI deployment and management | | Platform administrators | Platform administrators overseeing enterprise AI governance | | AI builders and practitioners | AI practitioners building and deploying custom AI solutions across ServiceNow workflows | [Table 1. Users] {#exploring-now-assist-center__table_rzv_n21_k3c} ## AI Admin Center workflow {#exploring-now-assist-center__section_lsk_v21_k3c} The following diagram shows the AI adoption activities you can accomplish in AI Admin Center. Figure 1. AI Admin Center activities This diagram shows the following capabilities in AI Admin Center: * Assess AI readiness * View readiness assessments * Take remediation steps * Plan instance upgrades {#exploring-now-assist-center__ul_rbp_x3y_jjc} * Install and configure AI products * Install plugins * Activate skills {#exploring-now-assist-center__ul_zzr_y3y_jjc} * Deploy AI solutions * Activate proposed solutions * Deploy AI agents {#exploring-now-assist-center__ul_j1f_1jy_jjc} * Discover AI automation opportunities * View opportunities * Implement automations * Find and create AI agents {#exploring-now-assist-center__ul_qw5_bjy_jjc} * Create datasets * Create and manage datasets * Cleanse sensitive data {#exploring-now-assist-center__ul_tgm_s3y_jjc} * Manage AI assets * View asset library * Create AI assets * Manage system properties {#exploring-now-assist-center__ul_wmc_53y_jjc} * Set up AI settings and guardrails * Configure settings * Manage models * Set data sharing and use * Set AI content guardrails {#exploring-now-assist-center__ul_acf_m3y_jjc} * Monitor your AI * View skill analytics * View AI agent analytics * View assistant analytics * View AI adoption analytics * View recent activations * View business value analytics {#exploring-now-assist-center__ul_ynz_h3y_jjc} {#exploring-now-assist-center__ul_e1z_b3y_jjc} ## AI Admin Center benefits {#exploring-now-assist-center__section_ok2_y21_k3c} AI Admin Center provides the following benefits.{#exploring-now-assist-center__table_u3s_hpz_q3c__entry__3} | Benefit | Feature | User | |-|-|-| | Accelerate and simplify setup of your AI solutions in a unified experience. The workspace enables you to work with multiple AI applications without leaving AI Admin Center. | [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.") [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.") | AI administrator | | Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help. | [ServiceNow Otto panel in AI Admin Center](https://www.servicenow.com/docs/XYtu0yBgqvRJ_koH9BtwLA "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center.") | AI administrator | | Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time. | [AI readiness](https://www.servicenow.com/docs/ZWhojG~tLTCHJ2q8tXX2uQ "Use AI readiness assessments to help you find actionable items in your implementation preparation and direct links to improve those areas.") | AI administrator | | Get started right away with guided quick-start use cases that appear as top actions on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. | [Actionable use cases](https://www.servicenow.com/docs/tZ_Cx~W7dTJ8kkZljb47DQ "Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.") | AI administrator | | Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. | [Automation opportunity discovery with AI Agent Advisor](https://www.servicenow.com/docs/2b~hckgQ7hI_ExnXieGTGA "Configure the data sources, filters, and schedule that AI Agent Advisor uses to analyze your instance and identify automation opportunities.") | AI administrator | | Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. | [AI agent matching and automated deployment](https://www.servicenow.com/docs/Atrf1JibIlrQYFiRaymUNQ "Use AI Agent Advisor to automatically discover automation opportunities in your instance and deploy AI agents to implement the automations.") | AI administrator AI developer | | Provides centralized access to the broader AI ecosystem within a consistent workspace experience. | [ServiceNow AI applications](https://www.servicenow.com/docs/IJT3uxKZ1T8tI3Y09ymmDQ "Access other AI applications within AI Admin Center to configure and manage AI capabilities on your instance.") | AI administrator | | View performance and usage statistics for your AI implementation. | [AI adoption metrics](https://www.servicenow.com/docs/RZ4j0tKd4NbIFfkqdmCwEg "Monitor AI readiness, usage, and performance using AI Admin Center.") | AI administrator | [Table 2. Benefits of AI Admin Center] {#exploring-now-assist-center__table_u3s_hpz_q3c} * **[AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace)** Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions. * **[AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience)** Use the AI Admin Center experience to set up, monitor, and manage your AI solutions. * **[Supporting information for AI Admin Center](https://www.servicenow.com/docs/Kl1lknQGFxUM1jnM4F83aA)** Get a quick overview of the important information that is related to the AI Admin Center application.