---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# OpenAI

# Configure API credentials for OpenAI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure your API credentials to use OpenAI as your LLM provider for Generative AI Controller capabilities.

## Before you begin

To use the OpenAI and Azure OpenAI large language models (LLMs), you must configure your credentials to use the Generative AI Controller capabilities.

Role required: admin

## About this task

To use models with Azure OpenAI as your LLM provider for Generative AI Controller capabilities, you must have an active connection configured.

## Procedure

1. Navigate to AllConnections \& CredentialsConnections \& Credential Aliases.
2. Open the Generative AI provider record for OpenAI.
3. Select the Create New Connection \& Credential related link.  
4. In the API key field, enter the API key.  
   For OpenAI, see your [OpenAI API keys](https://platform.openai.com/account/api-keys) for the credentials information.
5. Create a connection by selecting Create.

## Result

You can now use capabilities labeled with OpenAI as your LLM provider for Generative AI Controller capabilities.

## What to do next

If you want to use generative AI capabilities through your MID Server, open the new Connection record, select the Use MID server check box, and save the record.

Activate generative AI skills in the AI Admin Hub console for your workflow. For more information, see [AI Admin Hub](https://www.servicenow.com/docs/fTKUE2jXFOp1NBRiZWT7NQ "ServiceNow ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").

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