---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Generative AI Controller

# Generative AI Controller {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Generative AI Controller

Generative AI Controller enables ServiceNow customers to integrate their applications with third-party large language models (LLMs).
It provides governance, protection, and logging for generative AI requests, ensuring controlled and secure use of AI capabilities within ServiceNow environments.
Show full answer Show less  

## Key Features

* **Integration with External LLM Providers:** Configure preferred third-party LLMs to enhance ServiceNow applications with generative AI functionality.
* **Data Privacy and AI Guardian Controls:** Manage data privacy settings and AI governance controls to safeguard sensitive information during AI interactions.
* **Activity Monitoring and Logging:** Track and log generative AI activity to maintain transparency and compliance.
* **Customization:** Support for building custom generative AI skills and workflows tailored to specific business needs.

## Important Considerations

* **AI Limitations:** Since AI and machine learning predictions may not always be accurate or complete, customers must evaluate AI outputs carefully, apply human oversight, and avoid relying solely on AI for critical decision-making, especially in sensitive domains such as healthcare, finance, legal, and security.
* **Compliance:** Use of the application must comply with ServiceNow's AI Acceptable Use Policy.
* **Data Processing and Location:** Data processed by this application may be transferred to centralized ServiceNow environments and third-party cloud providers (e.g., Microsoft Azure), potentially in different geographic regions, following ServiceNow's internal policies.
* **Data Collection and Opt-Out:** ServiceNow collects inputs, outputs, and edits generated by the application to improve AI technologies. Customers have the option to opt out of future data collection.

## Support and Resources

Customers can access troubleshooting assistance via the ServiceNow Community, Known Error Portal, and Customer Service and Support. Additional documentation is available to help configure provider capabilities and understand generative AI concepts.  
Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.

## Get started {#generative-ai-controller__section_tc5_2v3_wwb}

Configure Generative AI Controller to set up your preferred external LLM provider, manage data privacy and AI Guardian controls, and monitor generative AI activity through logs. For more information about building custom generative AI skills and workflows, see .

|-|-|-|
| [Explore Explore generative AI concepts and terminology.](https://www.servicenow.com/docs/Qz8dMTJMDoJ3lnax53coYw "Learn how Generative AI Controller works as the control and visibility layer for all generative AI requests across your ServiceNow applications, what it controls, and how it integrates with third-party LLM providers.") | [Configure ![]() Configure Generative AI Controller provider capabilities.](VBU8EoovCxmb18vlUYitYw "Configure Generative AI Controller providers and capabilities.") | [Reference ![]() Reference for Generative AI Controller.](alE14QZ3DDjh6e76qfDG~Q "Reference topics provide information about Generative AI Controller tables, and properties.") |
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## Troubleshoot and get help {#generative-ai-controller__section_yc5_2v3_wwb}

* [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#generative-ai-controller__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#generative-ai-controller__p_kv2_nfg_h1c}

## Data processing {#generative-ai-controller__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#generative-ai-controller__p_lv2_nfg_h1c}

## Data collection {#generative-ai-controller__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#generative-ai-controller__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#generative-ai-controller__p_pv2_nfg_h1d}