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sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

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ft:locale :

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ft:publication_title :

    - Australia Enable AI

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---

# Managing risk and compliance

# Managing risk and compliance in AI Control Tower {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Managing risk and compliance in AI Control Tower

AI Control Tower provides ServiceNow customers with centralized visibility into AI-related risks, compliance status, and governance outcomes across their AI portfolio.
It enables organizations to evaluate and manage AI governance posture effectively by leveraging governance applications, frameworks, and data present in their environment.
Show full answer Show less  

## Key Features

* **Risk and Compliance Views:** Assess regulatory classifications, risk postures, and compliance information related to AI assets to support informed governance decisions.
* **Governance Insights:** Review AI governance posture comprehensively and act on actionable insights to maintain compliance and mitigate risks.
* **Terminology and Reference Data:** Access definitions and governance records that underpin AI portfolio management, enhancing clarity and consistency.

## Important Considerations

* Not all AI model providers and features are available to customers in certain regions or under specific compliance regimes such as in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets.
* Availability of AI products and skills varies by region and regulatory environment; customers should monitor updates in future ServiceNow releases.

## Data Handling and Privacy

* Data from individual ServiceNow instances is transferred to a centralized ServiceNow environment, which may be hosted in different data center regions or third-party cloud providers like Microsoft Azure.
* Data processing adheres to ServiceNow's internal policies and compliance frameworks accessible via the CORE Compliance Portal.
* ServiceNow collects inputs, outputs, and edits from AI Control Tower to enhance AI technologies; however, customers have the option to opt out of future data collection as per the AI Opt-Out guidelines.

## Practical Impact for ServiceNow Customers

By using AI Control Tower's risk and compliance capabilities, customers can gain a clear understanding of their AI governance posture, identify compliance gaps, and prioritize risk mitigation efforts efficiently. Awareness of data handling practices and regional availability ensures customers remain compliant with data residency and regulatory requirements while leveraging AI governance tools.  
Gain visibility into AI-related risks, compliance posture, and governance outcomes for your AI portfolio in AI Control Tower.

## Get started {#gov-airc-landing__cf-app-landing-get-started}

|-|-|-|
| [Explore Learn how Risk and Compliance views help you evaluate AI governance posture across your AI portfolio.](https://www.servicenow.com/docs/psx1JpmgJvxWItMRfk4xoA "Risk and Compliance in AI Control Tower provides a summary of regulatory classification, compliance, and risk across your AI portfolio and individual AI assets.") | [Configure Learn how Risk and Compliance visibility depends on the governance applications, frameworks, and data available in your environment.](https://www.servicenow.com/docs/mRInoAF_BfS5ZH98SWRVjQ "Risk and Compliance information appears in AI Control Tower only when the required governance applications, frameworks, and data are available in your environment.") | [Review AI governance posture and compliance status Review regulatory classification, risk posture, and compliance information for your AI assets, and act on governance insights.](https://www.servicenow.com/docs/DZXY4x5SefhW46dVS1YwmA "The Risk & Compliance tab under Govern displays regulatory classification, risk posture, and compliance information for AI assets.") |
| [Reference Look up Risk and Compliance terminology and the governance records that support your AI portfolio.](https://www.servicenow.com/docs/r~Ia73jqkHrJv~hbZ6WlDg "Review the scope of Risk and Compliance visibility in AI Control Tower, including key terminology used across these views.") |   |   |
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Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#gov-airc-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#gov-airc-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#gov-airc-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Data processing {#gov-airc-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#gov-airc-landing__p_lv2_nfg_h1c}

## Data collection {#gov-airc-landing__id_hq2_xbr_z3c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#gov-airc-landing__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#gov-airc-landing__p_pv2_nfg_h1d}