--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI system compliance score calculation # AI system compliance score calculation reference {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI system compliance score calculation reference This reference explains how the compliance score for an AI system is calculated, including the formula, rules, scheduled jobs, and configuration properties. It enables ServiceNow customers to understand how compliance scores are derived, kept current, and displayed for AI systems within their governance framework. Show full answer Show less ## Formula and Calculation Rules * The AI system compliance score is the truncated average (whole number, decimals dropped) of compliance scores of its active related entities. * Only entities linked in the AI system entity map contribute; inactive entities or those linked to third-line audit entries do not. * AI systems in Retired or Canceled states do not have a compliance score calculated. * If no related entities exist, the compliance score defaults to 0. ## Scheduled Jobs for Score Maintenance * **Compliance Score V2:** Calculates entity compliance scores every two minutes for entities queued due to status or hierarchy changes. * **AI system Compliance score calculation:** Computes the AI system's compliance score from linked entity scores. * **AIRC daily compliance score:** Refreshes the compliance score widget data on the home page daily. Entities are queued for recalculation when controls change status, are added/removed, or when entity activation or hierarchy changes occur. The *Entity hierarchy based scoring* property influences score calculation methodology. ## Compliance Score Display The compliance score is presented on a colored gauge in the Compliance score card. The gauge's color bands are fixed by the visualization component and cannot be customized by administrators. ## Configuration Properties Two properties control which priority frameworks appear on the Compliance score card: * **sngrcaigov.highlightedauthoritydocument:** Specifies up to two authority documents as priority frameworks. * **sngrcaigov.highlightedpolicy:** Specifies up to two policies as priority frameworks. These properties can be configured to tailor the compliance posture display according to organizational priorities. Formula, calculation rules, scheduled jobs, and properties that determine the compliance score of an AI system. ## Formula {#gov-airc-ref-compliance-score__section_formula} AI system compliance score = average of the compliance scores of its active related entities The result is a whole number from 0 to 100. The decimal part of the average is truncated, not rounded (for example, an average of 66.7 produces a score of 66, not 67). ## Calculation rules {#gov-airc-ref-compliance-score__section_rules} The following table lists the rules that apply to the compliance score of an AI system. {#gov-airc-ref-compliance-score__table_rules__entry__2} | Rule | Behavior | |-|-| | Entity link | Only entities linked to the AI system in the AI system entity map \[sn_grc_ai_gov_ai_system_entity_map\] table contribute | | Active entities | Inactive entities don't contribute | | Third-line audit entries | Entities that belong to third-line audit entries don't contribute | | Excluded AI systems | AI systems in the Retired or Canceled state have no score calculated | | No related entities | The score is 0 | | Whole number | The average is truncated to a whole number before it is stored; the decimal part is dropped, not rounded | [Table 1. Rules that apply to the AI system compliance score] {#gov-airc-ref-compliance-score__table_rules} ## Scheduled jobs {#gov-airc-ref-compliance-score__section_jobs} The following table lists the scheduled jobs that keep the compliance scores current. {#gov-airc-ref-compliance-score__table_jobs__entry__2} | Scheduled job | Purpose | |-|-| | Compliance Score V2 | Calculates the compliance score of each entity every two minutes from the entities queued in the compliance score table \[sn_compliance_compliance_score\]. | | AI system Compliance score calculation | Calculates the compliance score of each AI system from the scores of its linked entities | | AIRC daily compliance score scheduled job | Refreshes the data for the compliance score widget on the home page each day | [Table 2. Compliance score scheduled jobs] {#gov-airc-ref-compliance-score__table_jobs} An entity is queued for the Compliance Score V2 job when a control changes compliance status, a control is added to or removed from the entity, the entity is activated or inactivated, or its hierarchy changes. The Entity hierarchy based scoring property determines how the score is calculated. ## Compliance score gauge {#gov-airc-ref-compliance-score__section_gauge} The Compliance score card shows the score on a colored gauge. The gauge's color bands are a fixed default of the visualization component and aren't an admin-configurable setting. ## Properties {#gov-airc-ref-compliance-score__section_properties} The following table lists the properties that select the two priority frameworks of each type that appear on the Compliance score card. For steps to configure these properties, see [Set up AI Risk and Compliance properties](https://www.servicenow.com/docs/access?context=configure-airc-properties&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US). {#gov-airc-ref-compliance-score__table_properties__entry__2} | Property | Purpose | |-|-| | sn_grc_ai_gov.highlighted_authority_document | Up to two authority documents to show as priority frameworks | | sn_grc_ai_gov.highlighted_policy | Up to two policies to show as priority frameworks | [Table 3. Compliance posture properties] {#gov-airc-ref-compliance-score__table_properties}