---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Controlling AI asset usage

# Controlling AI asset usage in AI Control Tower {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Controlling AI asset usage in AI Control Tower

ServiceNow's AI Control Tower allows customers to create and manage AI asset usage policies that automatically respond to detected AI threats or block specific AI agents, domains, or models.
This capability helps organizations maintain control over AI interactions and enforce governance across their ServiceNow environments.
Show full answer Show less  

## Key Features

* **Policy Creation and Management:** Define Threat Response and Explicit Block policies to control AI asset usage effectively.
* **Control Enforcement Points:** Configure where and how AI policies are enforced within your environment.
* **Arc Policy Management:** Control Arc's capabilities on user devices to limit AI interactions as needed.
* **Enforcement Activity Review:** Audit and monitor policy enforcement to ensure compliance and identify potential issues.
* **Threat Categories and Enforcement Details:** Reference materials provide insight into threat types and policy application locations.

## Important Considerations

* Availability of AI models and features varies by region and deployment type; certain models and AI capabilities may be restricted or unavailable for customers in specific data centers, regulated markets, or in-country SKUs.
* Keep informed of updates to model provider availability and feature accessibility through ServiceNow knowledge articles and future releases.

## AI Limitations and Responsibilities

The AI capabilities in this application rely on machine learning and data patterns, which means outputs may not always be accurate or appropriate. It is essential for customers to:

* Test and evaluate AI outputs for accuracy, harm, and suitability to their use cases.
* Maintain human oversight over AI-generated results, especially in high-impact areas like healthcare, finance, legal, employment, security, or infrastructure.
* Comply with ServiceNow's AI Acceptable Use Policy.

## Data Processing and Collection

Data used by this application is transferred from individual customer instances to centralized ServiceNow environments, which may include third-party cloud providers. This process follows ServiceNow's internal policies and compliance standards. Additionally, ServiceNow collects and uses inputs, outputs, and edits from AI interactions to improve its technologies, with an option for customers to opt out of future data collection.  
Create AI asset usage policies that automatically respond to detected AI threats or block an AI agent, domain, or model outright.

## Get started {#gov-pol-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn how policies respond to AI threats or block AI usage.](https://www.servicenow.com/docs/DbmSHsYdklNbCier66CJeA "Learn how policies let you automatically respond to detected AI threats, block AI usage outright, or control what Arc can do on your users' devices, and where policies are enforced across AI Control Tower.") | [ConfigureSet up control enforcement points.](https://www.servicenow.com/docs/HRot7l~_j9VQ8SST_Eh0Jg "Set up policies in AI Control Tower by configuring control enforcement points.") | [Manage policiesCreate and manage Threat Response and Explicit Block policies.](https://www.servicenow.com/docs/924ksIL1dlJiNkmAhWaDTw "Create, change, or remove the policies that respond to detected threats or block AI usage.") |
| [Manage Arc policiesControl what Arc can do on your users' devices.](https://www.servicenow.com/docs/myD5tuuw9s1m6V20rjtbIQ "Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked.") | [Review enforcement activityReview and audit policy activity.](https://www.servicenow.com/docs/O1Ized_5LL_1wFy3YjJvjQ "Review policy activities and execution results.") | [ReferenceDetails on threat categories and where policies are enforced.](https://www.servicenow.com/docs/K_fDQ9b_tvLzJyN240KkLQ "Reference topics provide additional information about threat types and where policies are enforced.") |
[ ]

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Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#gov-pol-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#gov-pol-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#gov-pol-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#gov-pol-landing__ul_j3b_4vd_wcc}

## AI limitations {#gov-pol-landing__id_pol_limitations}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#gov-pol-landing__p_kv2_nfg_h1c}

## Data processing {#gov-pol-landing__id_pol_data_processing}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#gov-pol-landing__p_lv2_nfg_h1c}

## Data collection {#gov-pol-landing__id_pol_data_collection}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#gov-pol-landing__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#gov-pol-landing__p_pv2_nfg_h1d}