---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Managing Arc policies

# Managing ServiceNow Arc policies in AI Control Tower {#ariaid-title1}

Release version: Australia  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked.

## Managing Arc policies workflow {#gov-pol-managing-arc-policies__cf-using-parent-workflow}

Every Arc user starts with the rules in the default Arc policy. To give a group different behavior, create a policy for that group and add only the rules that differ from the default.

## Default Arc policy {#gov-pol-managing-arc-policies__default-policy}

ServiceNow Arc includes the default Arc policy, which applies to every Arc user at priority 999. You can't edit, delete, or deactivate it, or add rules to it.

New policies start at priority 100, so a policy you create outranks the default wherever their rules conflict. Anything your policy doesn't define continues to come from the default Arc policy. For how priorities and conflicting rules interact, see [Policy stacking and precedence in ServiceNow Arc](https://www.servicenow.com/docs/rnc0vtiFjBQEgtcAgl05Uw "When more than one policy applies to a user, Arc merges them into one effective policy and resolves any conflicts by priority, specificity, and restrictiveness.").

## Important considerations {#gov-pol-managing-arc-policies__what-to-know}

* The Arc policies tab appears only for users with the Arc admin \[sn_app_arc.admin\] role, and only on instances where ServiceNow Arc is installed.
* Changes reach the users a policy covers at their next policy sync. For how policies reach the Arc application, see .
* Pausing a policy keeps it and its rules for later. Deleting a policy can't be undone, and it also deletes the policy's capability overrides.