--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Managing AI asset security # Managing AI asset security with AI Control Tower {#ariaid-title1} Release version: Australia Updated May 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing AI asset security with AI Control Tower The AI Control Tower in ServiceNow Australia release enables customers to monitor and manage the security of their AI assets effectively. It provides visibility into AI asset security metrics such as access issues, dormant and privileged AI agents, and maps relationships among ServiceNow agents, workflows, and tools. This capability helps customers maintain a strong security posture for their AI ecosystem. Show full answer Show less ## Key Features * **Security Metrics Review:** Assess various AI security metrics to identify potential risks related to AI agents and workflows. * **Agent Map Visualization:** Visualize the entire agentic ecosystem to understand interactions and dependencies across AI assets. * **Security Task Monitoring:** Triage and resolve AI security-related tasks to optimize asset security. * **Kill Switch Protocol:** Quickly contain AI agents exhibiting suspicious behavior to mitigate security threats. * **Configuration and Activation:** Customers can activate and configure security metrics tailored to their implementation. ## Important Considerations * Availability of AI models and features varies by region, data center environment, and regulatory market; some features are restricted or unavailable in specific locations such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted environments. * Customers should regularly check the Now Support Knowledge Base for updates on model provider and feature availability. * AI outputs may not always be accurate or appropriate; customers must test and apply human oversight, especially in critical domains like healthcare, finance, and security. * Use of the application is governed by ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection Data from customer instances is transferred to centralized ServiceNow environments, potentially in different regions or third-party cloud providers such as Microsoft Azure, while adhering to ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and edits from AI interactions to improve its technologies. Customers have the option to opt out of data collection at any time through provided controls. Review AI asset security metrics such as access issues, dormant and privileged AI agents, and map the relationships of your ServiceNow agents, agentic workflows, and tools. ## Get started {#gov-sec-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn AI asset security basics to help you get the most out of security metrics.](https://www.servicenow.com/docs/RdzgEgQEnQ6If5R_HGpjHw "The security area of AI Control Tower offers a dashboard-based view of your AI asset security metrics. In addition to tracking metrics, the security area contains the agent map, a tool that gives a node-graph visualization of the relationships between your AI agents, agentic workflows, and tools.") | [ConfigureActivate and configure your implementation of security metrics.](https://www.servicenow.com/docs/S1ObQGi5kSYDgEqOynh~7w "Plan and configure your implementation of security metrics. You can configure metrics to measure the integrity of your data model and monitor potential threats in large language model (LLM) input and output. You can also customize the AI asset security score.") | [Use the agent mapVisualize your entire agentic ecosystem across your enterprise.](https://www.servicenow.com/docs/fQVOuNdC4jG16crwEycYEg "Use the agent map to visualize your entire agentic ecosystem, including ServiceNow and third-party AI assets.") | | [Monitor AI security tasksTriage and resolve security tasks to optimize AI asset security.](https://www.servicenow.com/docs/iEEQO~6I~TV0mQpDiaXKmw "Triage and resolve AI recommendations and AI asset security events to optimize AI asset security.") | [Manage AI agents with kill switch protocolContain AI agents with suspicious activity to improve security posture.](https://www.servicenow.com/docs/ydFgncmKX~gV64E4iWARPQ "Deactivate or reinstate AI agents using kill switch protocol to eliminate malicious activity and improve your security posture.") | [ReferenceLearn details about every metric in the security area.](https://www.servicenow.com/docs/_XbSLdm587hj1Xqn24_tPA "Reference topics provide additional details about the charts and metrics that you use to assess your AI asset security posture in AI Control Tower.") | [ ] Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#gov-sec-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#gov-sec-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#gov-sec-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#gov-sec-landing__ul_j3b_4vd_wcc} ## AI limitations {#gov-sec-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#gov-sec-landing__p_kv2_nfg_h1c} ## Data processing {#gov-sec-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#gov-sec-landing__p_lv2_nfg_h1c} ## Data collection {#gov-sec-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#gov-sec-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#gov-sec-landing__p_pv2_nfg_h1d} Note: We have controls in place to enable/disable the data collection and data processing. For more information, see [Data sharing and processes](https://www.servicenow.com/docs/FoTNqgSx8mtte_10eM9P9A "Data sharing and processes topic description.").