--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Control objective change AI agent # Control objective change AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Control objective change AI agent The Control objective change AI agent functions as a Compliance Manager within ServiceNow's Governance, Risk, and Compliance (GRC) framework. It evaluates whether the description and supplemental guidance of a control objective require updates based on its associated citations. When updates are necessary, the agent recommends new values and applies changes to the control objective record after user confirmation. Show full answer Show less ## Workflow * The agent begins by greeting the user and retrieving the control objective using a provided system identifier (sysid). * It reviews the control objective's description and supplemental guidance to assess if updates are needed. * If the control objective is current, the user is offered an option to perform a manual update. * If updates are recommended, the agent provides suggestions for new field values. * Based on user responses, the agent updates the control objective and continues iterating through items until all are reviewed. * The session concludes with a closing message. ## Configuration and Access Controls * **Third-party access:** Can be enabled or disabled; default is disabled. This allows external AI agents to interact with this agent. * **AI specialist access:** When enabled, provides additional configuration options for specialists to map inputs and outputs; default is disabled. * **Long-term memory:** When enabled, the agent uses previous interactions as context to improve responses; default is disabled. ## Tools and Capabilities * The agent uses various scripts and generative AI skills to fetch control objective details, identify impacted objectives, mark objectives as reviewed, and update details. * It validates and recommends updates to control objective fields leveraging generative AI capabilities. ## Security and Roles * Access to the agent is restricted to specific user roles, primarily `sngrcsharegenai.compliancelibraryaiagentuser`. * Data access roles such as `sncompliance.manager` and the aforementioned user role govern the agent's data permissions and allowed actions. ## Integration and Usage * The AI agent can be enabled in the ServiceNow Otto panel to facilitate user interaction. * There are no default triggers; administrators may configure triggers if desired to automate agent invocation. * This agent supports tasks within the Governance, Risk, and Compliance domain but is not currently part of agentic workflows. This AI agent streamlines the maintenance and accuracy of control objectives by intelligently recommending updates and automating record management while ensuring compliance with organizational roles and permissions. ServiceNow customers can leverage this agent to improve governance processes and maintain up-to-date compliance controls efficiently. This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user. ## Workflow {#grc-control-objective-change-agent-ai-agent__zsmdlwierhjt} The agent helps users complete tasks related to control objective change agent. 1. Greet the user and fetch the control objective based on the provided sys_id. 2. Review the control objective's description and supplemental guidance fields to determine if updates are needed. 3. If the control objective is up to date, provide the user with an option for a manual update. 4. If the control objective is requires an update, provide recommendations. 5. Based on user's responses, update control objectives. Loop if necessary. 6. Inquire about the next item. Loop until finished. 7. Ending message. {#grc-control-objective-change-agent-ai-agent__ol_hcp_qwx_njc} For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#grc-control-objective-change-agent-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Fetch control objective details : Get list of impacted control objective : Mark control objective as reviewed : Update control objective details Generative AI skill : Validate and recommend control objective field values | | Allowed user roles The specific user roles that can access this AI agent. | sn_grc_sharegenai.compliance_library_aiagent_user | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_compliance.manager, sn_grc_sharegenai.compliance_library_aiagent_user | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Enable the AI agent for the ServiceNow Otto panel. | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)