---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Remediation tasks AI agent

# Remediation tasks AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent identifies the remediation tasks for resolving an issue by referencing the action plan field on the issue record.

## Workflow {#grc-remediation-tasks-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to remediation tasks.

1. Fetch the sn_grc_issue sys_id or number from the memory, or ask for the issue number.
2. Use the Suggest remediation tasks for the issue tool to generate recommendations.
3. Ask the user to accept, edit, or dismiss the suggestions.
4. If the user chooses to edit the suggestions, refine them based on feedback.
5. If the user accepts the suggestions, create the remediation tasks.
6. End flow when tasks are complete or the user dismisses suggestions.
{#grc-remediation-tasks-ai-agent__ol_hcp_qwx_njc}  
{#grc-remediation-tasks-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Action :   Create remediation task Generative AI skill :   Suggest remediation tasks for the issue |
| Allowed user roles The specific user roles that can access this AI agent. | sn_grc_genai.issue_aiagent_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_grc.business_user, 90c5d097533320101d7dddeeff7b126e, sn_grc.compliance_assurance_business_user, sn_grc_genai.issue_aiagent_user, sn_grc.user, snc_required_script_writer_permission |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Optimize GRC issue resolution |
[Table 1. Configuration]

For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)