---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Report a GRC issue AI agent

# Report a GRC issue AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent enriches the given issue description with additional information by looking at historical data and using GRC context. It analyzes, extracts key information (such as issue type, date of occurrence, and so on), and
creates a GRC issue.

## Workflow {#grc-report-a-grc-issue-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to report a GRC issue.

1. Receive the user's request and gather key information.
2. Review the isIssue field from the tool response and respond to the user.
3. Ask the user for additional or missing issue details according to a template.
4. Interact conversationally to refine the issue.
5. Create an issue when the user is satisfied and selects Submit.
{#grc-report-a-grc-issue-ai-agent__ol_hcp_qwx_njc}  
{#grc-report-a-grc-issue-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Create an issue :   Issue related object information finder Generative AI skill :   Issue key information finder |
| Allowed user roles The specific user roles that can access this AI agent. | sn_grc_genai.issue_aiagent_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_grc.issue_employee_user, sn_grc.business_user, sn_grc_genai.issue_aiagent_user, 90c5d097533320101d7dddeeff7b126e, sn_grc.compliance_assurance_business_user |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Default VA Workflow |
[Table 1. Configuration]

For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)