---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Workflow

# Information Extraction skill workflow {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Information Extraction is a skill that analyzes documents to provide values for defined fields, table columns, and questions in a use case. It populates ServiceNow records with extracted data from documents.

## Processing stages {#information-extraction-workflow__section-overview}

When a document enters a workflow, the Information Extraction skill examines its content and retrieves the requested information according to the use case. The use case defines what to
extract from a document and where to write the results. After a use case is configured, the skill follows these stages at run time:{#information-extraction-workflow__information-extraction-workflow-para-1}

Stage 1: Document task creation
:   A trigger --- such as a document upload, an inbound email, or an attachment added to a record --- creates a document task.

Stage 2: Prediction
:   The Information Extraction skill processes the document and returns a prediction for each field, table column, or question in the use case.

Stage 3: Review or automation
:   In full automation mode, the predictions populate the fields in the target table. In agent review mode, the document task goes to a fulfiller, who validates or corrects the predicted values.

Stage 4: Completion
:   After the document task is complete, the predictions populate the target fields and the integrated workflow continues.
**Related concepts**   

* [Predictions in Information Extraction skill](https://www.servicenow.com/docs/sJiQOwCZW9QrjoQcE2~X~w "A prediction is the value that the Information Extraction skill infers for each field, table, or question in a use case. Predictions drive automation decisions and can be applied automatically or reviewed by a person, depending on the use case configuration.")
* [Use cases in Information Extraction skill](https://www.servicenow.com/docs/y~Jz2L23f5ttfxiuSfS~7Q "Use cases in the Information Extraction skill define what documents to process and what information to extract, so generative AI can accurately retrieve structured data from unstructured documents.")
* [Automation modes](https://www.servicenow.com/docs/i6KzhgYWrc57LJ_LjceWaw "Automation modes in the Information Extraction skill determine whether predictions are accepted automatically or routed to a human agent for review before a document task completes.")  
**Related reference**   

* [Content Understanding personas](https://www.servicenow.com/docs/_SDqe3OUlIshNOjwI~suHg "Personas define the roles that interact with Content Understanding and the actions each role performs.")