--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Catalog item creation AI agent # Catalog item creation AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Catalog item creation AI agent The Catalog item creation AI agent automates the creation of service catalog items in ServiceNow for applications managed through Microsoft Intune, Jamf, and Microsoft Endpoint Configuration Manager. It streamlines the process by configuring software models, managing target groups or collections, and generating software configurations and catalog items efficiently. Show full answer Show less ## Workflow * Prompts users for the application name if not provided. * Searches and groups matching applications by provider and server, allowing user selection when multiple matches exist. * Identifies and configures the appropriate software model, either Client Software Distribution or Software Asset Management. * Locates install and uninstall groups or collections linked to the application's provider; prompts user selection if multiple are found. * Offers to create new groups or collections when none exist, gathering necessary details such as type, limiting collection, deployment purpose, and enforcement deadline. * For Microsoft Intune applications, asks whether deployment is user-based or device-based. * Creates the software configuration and service catalog item, then provides the catalog item's sysid for reference. ## Configuration and Access Controls * **Third-party access:** Can be enabled to allow external AI agents to use this agent; disabled by default. * **AI specialist access:** When enabled, allows advanced configuration options for mapping inputs and responses; disabled by default. * **Long-term memory:** Option to use previous user interactions as context for the language model, enhancing interaction continuity; disabled by default. These settings are managed via AI Agent configs and system properties within ServiceNow. ## Tools and Subflows The agent leverages multiple flow actions and subflows for creating catalog items and software configurations specific to Jamf, Microsoft Intune, and Microsoft Endpoint Configuration Manager. It also includes scripts and lookup functions to identify software models and target groups efficiently. ## Permissions and Usage * Accessible only to users with the `sncsd.CSD Admin` role. * Data access is controlled by the same admin role to ensure proper authorization. * Optional triggers can be configured by administrators to automate agent execution. * Can be integrated into Virtual Agent or ServiceNow Otto panel through Assistant Designer for enhanced user interaction. ## Practical Benefits for ServiceNow Customers This AI agent reduces manual effort and complexity in creating service catalog items for endpoint management applications by automating discovery, configuration, and deployment steps. Customers can expect faster, consistent catalog item creation aligned with their endpoint management tools, improved accuracy in software model configuration, and simplified management of target groups or collections. This leads to streamlined software distribution workflows and enhanced operational efficiency. This AI agent creates service catalog items for applications from Microsoft Intune, Jamf, and Microsoft Endpoint Configuration Manager. It configures the software model, identifies or creates the target groups or collections, and creates the software configuration and catalog item. ## Workflow {#inth-csdv2-catalog-item-creation-ai-agent__xjqiontjrzlh} The agent helps the user create a service catalog item for an application that is managed in Microsoft Intune, Jamf, or Microsoft Endpoint Configuration Manager. 1. Ask the user for the application name if they haven't provided it. 2. Look up the application and, if several match, show them grouped by provider and server and ask the user to choose one. 3. Identify the software model type and configure a Client Software Distribution software model, or ask the user to choose a Software Asset Management software model. 4. Find the install and, where applicable, uninstall groups or collections for the application's provider, and ask the user to choose one when several are found. 5. Offer to create a group or collection when none exists, collecting the required details such as type, limiting collection, deploy purpose, and enforcement deadline. 6. For Microsoft Intune applications, ask whether the deployment is user-based or device-based. 7. Create the software configuration and the catalog item, and report the catalog item's sys_id to the user. {#inth-csdv2-catalog-item-creation-ai-agent__ol_eec_rnz_cek} {#inth-csdv2-catalog-item-creation-ai-agent__xjqiontjrzlh__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Create Jamf Catalog item : Create Microsoft Endpoint Configuration Manager Catalog Item : Create Microsoft Intune Catalog item : Look up Jamf Target groups Scripts : Identify Software model : Look up Computer Target group by Name : Look up Mobile Target Group by Name : Look up User Target Group by Name Subflows : Configure CSD Software model : Configure Jamf Target group : Configure Microsoft Endpoint Configuration Manager Collection : Configure Microsoft Intune group : Configure SAM Software model : Create Jamf Software configuration : Create Microsoft Endpoint Configuration Manager Software Configuration : Create Microsoft Intune Software configuration : Look up Applications : Look up Microsoft Endpoint Configuration Manager Collection : Look up Microsoft Intune groups : Look up SAM Software models | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)