--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Jamf application targets addition AI agent # Jamf application targets addition AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jamf application targets addition AI agent This AI agent streamlines the process of adding static groups as targets to computer or mobile device applications within Jamf. It guides users through identifying the group and application, verifying if the group is already targeted, confirming the action, and reporting the outcome. This automation simplifies managing application targeting within Jamf environments, reducing manual effort and potential errors. Show full answer Show less ## Workflow * Prompts the user to specify the group type and whether the application is for computers or mobile devices if not inferred. * Requests the group name or ID and assists in selecting the correct group if multiple matches are found. * Requests the application name or ID, similarly helping resolve multiple matches. * Checks if the group is already targeted by the application; if so, informs the user that no change is needed. * Seeks user confirmation before proceeding. * Adds the group as a target for the application and reports success or any errors encountered. ## Configuration and Access Controls * **Third-party access:** Can be enabled to allow external AI agents to utilize this agent (disabled by default). * **AI specialist access:** Enables advanced configuration options for mapping inputs and response templates (disabled by default). * **Long-term memory:** When enabled, the agent uses previous user interactions as context to enhance responses (disabled by default). * These settings are managed through specific system properties and configuration tables within ServiceNow. * **User roles:** Access is limited to users with the `sncsd.CSD Admin` role for both usage and data access, ensuring controlled and secure operation. ## Tools and Integration The agent leverages a set of scripts and subflows to perform key functions such as looking up applications and groups by name and adding target groups to applications. It is designed to integrate with Virtual Agent and ServiceNow Otto panel assistants via the Assistant Designer for seamless user interaction. ## Practical Benefits for ServiceNow Customers * Automates and simplifies the process of managing Jamf application targeting to static groups, reducing manual configuration errors. * Provides guided user interaction to ensure accurate group and application selection. * Supports governance through role-based access control and configurable permissions. * Can be incorporated into agentic workflows and integrated with ServiceNow's conversational interfaces for improved operational efficiency. This AI agent adds static groups as targets to computer or mobile device applications in Jamf. It identifies the group and application, checks whether the group is already a target, confirms the request with the user, and reports the result. ## Workflow {#inth-csdv2-jamf-application-targets-addition-ai-agent__cufozzmhulxj} The agent helps the user target a computer or mobile device application in Jamf to a static group. 1. Ask the user for the group type and, if it can't be inferred, whether the application is a computer or mobile device application. 2. Ask for the group name or ID. 3. Look up the group by name and, if several match, ask the user to choose the correct one. 4. Ask for the application name or ID. 5. Look up the application by name and, if several match, ask the user to choose the correct one. 6. Check whether the group is already a target of the application and, if it is, tell the user that no change is needed. 7. Ask the user to confirm the request. 8. Add the group as a target of the application and report the result, or explain any error that occurred. {#inth-csdv2-jamf-application-targets-addition-ai-agent__ol_lda_set_vfi} {#inth-csdv2-jamf-application-targets-addition-ai-agent__cufozzmhulxj__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Look up Computer Application by Name : Look up Mobile Device Application by Name : Look up Static Computer Group by Name : Look up Static Mobile Device Group by Name : Look up Static User Group by Name Subflows : Add Target Group to Application : Look up Application Scope | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Jamf Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)