--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Jamf application targets removal AI agent # Jamf application targets removal AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jamf application targets removal AI agent The Jamf application targets removal AI agent streamlines the process of removing static groups as targets from computer or mobile device applications within Jamf. It guides users through identifying the correct group and application, verifies the group's target status, confirms the action with the user, and executes the removal while reporting the outcome. Show full answer Show less ## Workflow * Prompts the user to specify the group type and the application type (computer or mobile device) if not inferred. * Requests the group name or ID and assists in selecting the correct group if multiple matches exist. * Requests the application name or ID and helps the user choose the correct application if several matches are found. * Checks if the group is currently a target of the selected application; informs the user if no removal is needed. * Seeks user confirmation before proceeding. * Removes the group as a target and provides a success or error report. ## Configuration and Access * **Third-party access:** Can be enabled to allow external AI agents to use this agent (default is off). * **AI specialist access:** Enables advanced configuration and mapping options for AI specialists (default is off). * **Long-term memory management:** Option to use previous user interactions as context for enhanced AI responses (default is off). These settings are managed via the AI Agent configs table and system properties within ServiceNow. ## Tools and Integration * Includes scripts for looking up computer/mobile applications and static groups by name. * Contains subflows for application scope lookup and removing target groups. * Accessible to users with specific roles (e.g., sncsd.CSD Admin) defining both access and data permissions. * Can be configured with triggers and integrated into Virtual Agent or ServiceNow Otto panel assistants using Assistant Designer. ## Practical Benefits for ServiceNow Customers This AI agent simplifies Jamf group management by automating the removal of static groups from application targets, reducing manual effort and minimizing errors. It provides clear user guidance, confirmation steps, and detailed reporting, enhancing control and transparency in managing Jamf applications within ServiceNow environments. This AI agent removes static groups as targets from computer or mobile device applications in Jamf. It identifies the group and application, checks that the group is a target, confirms the request with the user, and reports the result. ## Workflow {#inth-csdv2-jamf-application-targets-removal-ai-agent__aqtrwhhnudzb} The agent helps the user remove a static group as a target of a computer or mobile device application in Jamf. 1. Ask the user for the group type and, if it can't be inferred, whether the application is a computer or mobile device application. 2. Ask for the group name or ID. 3. Look up the group by name and, if several match, ask the user to choose the correct one. 4. Ask for the application name or ID. 5. Look up the application by name and, if several match, ask the user to choose the correct one. 6. Check whether the group is a target of the application and, if it isn't, tell the user that no change is needed. 7. Ask the user to confirm the request. 8. Remove the group as a target of the application and report the result, or explain any error that occurred. {#inth-csdv2-jamf-application-targets-removal-ai-agent__ol_guf_gdm_pcv} {#inth-csdv2-jamf-application-targets-removal-ai-agent__aqtrwhhnudzb__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Look up Computer Application by Name : Look up Mobile Device Application by Name : Look up Static Computer Group by Name : Look up Static Mobile Device Group by Name : Look up Static User Group by Name Subflows : Look up Application Scope : Remove Target Group from Application | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Jamf Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)