--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Jamf group deletion management AI agent # Jamf group deletion management AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jamf Group Deletion Management AI Agent The Jamf Group Deletion Management AI Agent enables ServiceNow customers to safely delete static computer, mobile device, or user groups in Jamf. It streamlines the deletion process by confirming user intent, checking for dependent application targets, and optionally removing those dependencies before proceeding with group deletion. Show full answer Show less ## Key Features * **User Interaction:** The agent prompts users to specify the group type and identify the group by name or ID. If multiple groups match, the user selects the correct one. * **Deletion Confirmation:** Users must confirm before the deletion proceeds, ensuring intentional actions. * **Dependency Checks:** The agent checks if any applications target the specified group and lists them. It offers to remove the group as a target from these applications to allow deletion. * **Controlled Execution:** If the user declines to remove application targets, the deletion is halted to prevent orphaned references. * **Result Reporting:** After deletion, the agent reports success or explains any errors encountered. * **Configurable Access:** Access to the agent can be restricted by user roles (e.g., sncsd.CSD Admin) and data access roles to ensure proper governance. * **Integration and Extensibility:** Supports configuration for third-party AI agents and AI specialists, enabling broader usage and advanced input/output mapping. * **Long-Term Memory:** Optionally maintains context from previous user interactions to enhance conversational continuity. * **Scripted Tools and Subflows:** Utilizes specific scripts for looking up groups and applications, as well as subflows for deleting groups and removing application targets. * **Channel Deployment:** Can be integrated into Virtual Agent or ServiceNow Otto panel via Assistant Designer for seamless user interaction. ## Practical Benefits for ServiceNow Customers * Ensures safe and error-free deletion of static groups in Jamf by preventing accidental removal of groups still targeted by applications. * Improves administrative efficiency by automating dependency checks and cleanup steps. * Supports governance by restricting access to authorized roles and allowing controlled external or specialist interactions. * Facilitates integration into existing ServiceNow conversational interfaces for a smoother user experience. This AI agent deletes static computer, mobile device, or user groups in Jamf. It confirms the deletion with the user and, when applications target the group, offers to remove those targets first so that the deletion can proceed. ## Workflow {#inth-csdv2-jamf-group-deletion-management-ai-agent__pqbblqhibaux} The agent helps the user delete a static group in Jamf. 1. Ask the user for the group type and the group name or ID. 2. Look up the group by name and, if several match, ask the user to choose the correct one. 3. Ask the user to confirm the deletion. 4. Check whether any computer or mobile device applications target the group. If so, list them and ask whether to remove the group as a target from each one. 5. Stop the deletion if the user declines to remove the application targets. 6. Delete the group and report the result, or explain any error that occurred. {#inth-csdv2-jamf-group-deletion-management-ai-agent__ol_hbe_hxn_vug} {#inth-csdv2-jamf-group-deletion-management-ai-agent__pqbblqhibaux__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Look up Computer Applications by Target Computer Group : Look up Computer Applications by Target User Group : Look up Mobile Device Applications by Target Mobile Device Group : Look up Mobile Device Applications by Target User Group : Look up Static Computer Group by Name : Look up Static Mobile Device Group by Name : Look up Static User Group by Name Subflows : Delete Group : Remove Target Group from Application | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Jamf Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)