--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Jamf group membership addition AI agent # Jamf group membership addition AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jamf group membership addition AI agent The Jamf group membership addition AI agent enables ServiceNow customers to efficiently add computers, mobile devices, or users to static groups within Jamf. This AI agent streamlines the process by guiding users through identifying the appropriate group and member, confirming the request, and reporting success or errors. Show full answer Show less ## Workflow * Prompts the user to specify the group type and provide the group name or ID. * Searches for the group by name and handles multiple matches by allowing user selection. * Requests the name or ID of the computer, mobile device, or user to add. * Searches for matching members and resolves multiple matches via user choice, then retrieves the Jamf ID. * Asks the user to confirm the addition request. * Adds the member to the specified static group and reports the outcome or any errors. ## Configuration and Access Control * **Third-party access:** Can be enabled to allow external AI agents to use this agent; disabled by default. * **AI specialist access:** When enabled, provides advanced configuration options for mapping inputs and outputs; disabled by default. * **Long-term memory management:** When enabled, retains previous user interactions to provide context for the AI, disabled by default. ## Tools and Scripts The agent leverages specific flow actions and scripts to perform tasks such as adding members to static groups and looking up devices or users by serial number, username, or partial name. These tools ensure precise identification and group membership management within Jamf. ## Security and Roles * **Allowed user roles:** Access is restricted to users with the `sncsd.CSD Admin` role. * **Data access roles:** The agent operates under the `sncsd.CSD Admin` identity roles, defining the scope of accessible data and permitted actions. ## Integration and Usage * The agent can be integrated into Virtual Agent or ServiceNow Otto panels via the Assistant Designer for streamlined workflows. * It supports agentic workflows related to Jamf group management and complements applications like Client Software Distribution 2.0 and Integration Hub solutions. This AI agent adds computers, mobile devices, or users to static groups in Jamf. It identifies the group and the member, confirms the request with the user, and reports the result or any error. ## Workflow {#inth-csdv2-jamf-group-membership-addition-ai-agent__rnyepaatdofl} The agent helps the user add a computer, mobile device, or user to a static group in Jamf. 1. Ask the user for the group type and the group name or ID. 2. Look up the group by name and, if several match, ask the user to choose the correct one. 3. Ask for the name or ID of the computer, mobile device, or user to add. 4. Search for matching members by name, ask the user to choose if several match, and look up the member's Jamf ID. 5. Ask the user to confirm the request. 6. Add the member to the group and report the result, or explain any error that occurred. {#inth-csdv2-jamf-group-membership-addition-ai-agent__ol_doy_kcj_hjg} {#inth-csdv2-jamf-group-membership-addition-ai-agent__rnyepaatdofl__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Add Computer to Static Group : Add Mobile Device to Static Group : Add User to Static Group : Look up Computer by Serial Number : Look up Mobile Device by Serial Number : Look up User by Username Scripts : Look up Device by Partial Name : Look up Static Computer Group by Name : Look up Static Mobile Device Group by Name : Look up Static User Group by Name : Look up User by Partial Name | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Jamf Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)