--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Jamf group membership removal AI agent # Jamf group membership removal AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jamf group membership removal AI agent The Jamf group membership removal AI agent facilitates the removal of computers, mobile devices, or users from static groups within Jamf. It guides users through identifying the correct group and member, confirms the removal request, and reports the outcome or any errors encountered. This agent streamlines group membership management by automating lookups and confirmations to ensure accuracy and efficiency. Show full answer Show less ## Workflow * Prompt the user to specify the group type and group name or ID. * Search for the group by name; if multiple matches exist, ask the user to select the correct one. * Request the name or ID of the computer, mobile device, or user to be removed. * Search for matching members; if multiple matches exist, prompt the user to choose the correct member and retrieve their Jamf ID. * Ask the user for confirmation before proceeding with removal. * Remove the selected member from the group and provide a result notification or error explanation. ## Configuration and Access * **Third-party access:** Disabled by default; enabling allows external AI agents to use this agent. * **AI specialist access:** Disabled by default; enabling grants AI specialists additional configuration options for mapping inputs and outputs. * **Long-term memory:** Disabled by default; when enabled, prior user interactions provide context for the AI agent's language model. These settings are controlled via system properties and the AI Agent configurations table. ## Tools and Scripts The agent uses various flow actions and scripts to perform lookups and removals, including: * Look up devices and users by serial number or username. * Remove devices or users from static groups. * Perform partial name searches for devices, groups, and users to assist identification. ## Security and Permissions * Only users with the **sncsd.CSD Admin** role can access the agent. * Data access is similarly restricted to those with the appropriate identity roles to control permissions and ensure secure operation. ## Integration and Usage * The agent can be integrated with Virtual Agent or ServiceNow Otto panel via Assistant Designer for conversational interfaces. * It is designed to support agentic workflows and is part of the Jamf Group Management Agentic Team's capabilities. This AI agent supports efficient and accurate management of Jamf static group memberships, reducing manual effort and potential errors for ServiceNow customers managing Jamf environments. This AI agent removes computers, mobile devices, or users from static groups in Jamf. It identifies the group and the member, confirms the request with the user, and reports the result or any error. ## Workflow {#inth-csdv2-jamf-group-membership-removal-ai-agent__lisfkswzfzaa} The agent helps the user remove a computer, mobile device, or user from a static group in Jamf. 1. Ask the user for the group type and the group name or ID. 2. Look up the group by name and, if several match, ask the user to choose the correct one. 3. Ask for the name or ID of the computer, mobile device, or user to remove. 4. Search for matching members by name, ask the user to choose if several match, and look up the member's Jamf ID. 5. Ask the user to confirm the request. 6. Remove the member from the group and report the result, or explain any error that occurred. {#inth-csdv2-jamf-group-membership-removal-ai-agent__ol_omb_wei_jml} {#inth-csdv2-jamf-group-membership-removal-ai-agent__lisfkswzfzaa__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Look up Computer by Serial Number : Look up Mobile Device by Serial Number : Look up User by Username : Remove Computer from Static Group : Remove Mobile Device from Static Group : Remove User from Static Group Scripts : Look up Device by Partial Name : Look up Static Computer Group by Name : Look up Static Mobile Device Group by Name : Look up Static User Group by Name : Look up User by Partial Name | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Jamf Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)