--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft Endpoint Configuration Manager application targets removal AI agent # Microsoft Endpoint Configuration Manager application targets removal AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Endpoint Configuration Manager application targets removal AI agent This AI agent streamlines the removal of collections as deployment targets from applications within Microsoft Endpoint Configuration Manager (MECM). It guides the user through identifying the appropriate collection and application, confirms the removal action, executes it, and then reports success or any errors encountered. Show full answer Show less ## Workflow * Prompts the user to specify the collection type and provide the collection name or ID. * Searches for collections by name; if multiple matches occur, the user selects the correct one. * Requests the application name or ID and performs a similar lookup and selection process if needed. * Asks the user to confirm the removal request. * Removes the collection as a deployment target for the specified application and reports the outcome or errors. ## Configuration and Access Controls * **Third-party access:** Disabled by default; can be enabled to allow third-party AI agents to use this agent. * **AI specialist access:** Disabled by default; enabling it grants specialists additional configuration options such as mapping inputs and outputs. * **Long-term memory management:** Disabled by default; when enabled, prior user interactions provide context to the language model. These settings are managed through specific system properties and the AI Agent configs table. ## Tools and Integration * The agent uses scripts and subflows for looking up applications and collections by name and for removing target collections. * It can be integrated into Virtual Agent or ServiceNow Otto panels via Assistant Designer for conversational interfaces. * It supports agentic workflows such as the Microsoft Endpoint Configuration Manager Collection Management and is related to Client Software Distribution 2.0. ## User Roles and Permissions Access to this AI agent is restricted to users with the `sncsd.CSD Admin` role for both user interface and data permissions, ensuring that only authorized personnel can perform target removals. ## Practical Benefits for ServiceNow Customers * Automates and simplifies the process of removing deployment targets in MECM, reducing manual effort and errors. * Provides user guidance and confirmation steps to ensure accurate collection and application targeting. * Offers configurable access controls to maintain security and compliance. * Enables integration with ServiceNow conversational interfaces for seamless user experience. This AI agent removes collections as deployment targets from applications in Microsoft Endpoint Configuration Manager. It identifies the collection and application, confirms the request with the user, and reports the result or any error. ## Workflow {#inth-csdv2-microsoft-endpoint-configuration-manager-application-targets-removal-ai-agent__tkeqduqifsjx} The agent helps the user remove a collection as a target of an application in Microsoft Endpoint Configuration Manager. 1. Ask the user for the collection type and the collection name or ID. 2. Look up the collection by name and, if several match, ask the user to choose the correct one. 3. Ask for the application name or ID. 4. Look up the application by name and, if several match, ask the user to choose the correct one. 5. Ask the user to confirm the request. 6. Remove the collection as a target of the application and report the result, or explain any error that occurred. {#inth-csdv2-microsoft-endpoint-configuration-manager-application-targets-removal-ai-agent__ol_hgt_vls_rha} {#inth-csdv2-microsoft-endpoint-configuration-manager-application-targets-removal-ai-agent__tkeqduqifsjx__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Look up Application by Name : Look up Collection by Name Subflow : Remove Target Collection from Application | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Microsoft Endpoint Configuration Manager Collection Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)