---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft Endpoint Configuration Manager collection creation management AI agent

# Microsoft Endpoint Configuration Manager collection creation management AI agent {#ariaid-title1}

Release version: Australia  
Updated October 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent creates device or user collections in Microsoft Endpoint Configuration Manager. It collects the required details, confirms the request with the user before acting, and reports the result or any error.

## Workflow {#inth-csdv2-microsoft-endpoint-configuration-manager-collection-creation-management-ai-agent__ywdspmniboan}

The agent helps the user create a device or user collection in Microsoft Endpoint Configuration Manager.

1. Ask the user whether to create a device collection or a user collection.
2. Ask for the name of the new collection.
3. Ask whether to use the default limiting collection or a limiting collection that the user specifies.
4. Summarize the collection details and ask the user to confirm before creating it.
5. Create the collection and report its name and ID, or explain any error that occurred.
{#inth-csdv2-microsoft-endpoint-configuration-manager-collection-creation-management-ai-agent__ol_pqu_hoh_eol}  
{#inth-csdv2-microsoft-endpoint-configuration-manager-collection-creation-management-ai-agent__ywdspmniboan__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Subflow :   Create Collection |
| Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Microsoft Endpoint Configuration Manager Collection Management Agentic Team |
[Table 1. Configuration]

**Related topics**   

* [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)