--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft Endpoint Configuration Manager collection deletion management AI agent # Microsoft Endpoint Configuration Manager collection deletion management AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Endpoint Configuration Manager collection deletion management AI agent This AI agent assists ServiceNow customers in deleting device or user collections within Microsoft Endpoint Configuration Manager (MECM). It ensures safe deletion by confirming with the user and managing application dependencies that target the collection, preventing potential disruption from orphaned application targets. Show full answer Show less ## Key Features * **Collection Identification:** The agent prompts for the collection type and name or ID, then helps select the correct collection if multiple matches exist. * **Deletion Confirmation:** Users must confirm before deletion proceeds, ensuring intentional action. * **Application Target Management:** If applications target the collection, the agent lists them and asks whether to remove these targets before deleting the collection. If the user declines, the deletion is halted to avoid issues. * **Result Reporting:** After attempting deletion, the agent reports success or explains any errors encountered. * **Configuration Controls:** Administrators can control third-party and AI specialist access to the agent, manage long-term memory for contextual interactions, and define user roles for accessing the agent. * **Supporting Tools and Scripts:** Includes scripts for looking up application dependencies, collections by name, and subflows for deleting collections and removing collection targets from applications. * **Integration Options:** Can be configured for use with Virtual Agent or ServiceNow Otto panel assistants and incorporated into agentic workflows related to MECM collection management. ## Practical Benefits for ServiceNow Customers * Streamlines the complex process of safely deleting MECM collections while preventing unintended application targeting issues. * Ensures controlled access through role management and configuration settings to maintain security and governance. * Offers an interactive, guided workflow that reduces manual errors and administrative overhead. * Provides clear feedback on operation outcomes, aiding troubleshooting and operational transparency. This AI agent deletes device or user collections in Microsoft Endpoint Configuration Manager. It confirms the deletion with the user and, when applications target the collection, offers to remove those targets first so that the deletion can proceed. ## Workflow {#inth-csdv2-microsoft-endpoint-configuration-manager-collection-deletion-management-ai-agent__itcnsijeagxp} The agent helps the user delete a device or user collection in Microsoft Endpoint Configuration Manager. 1. Ask the user for the collection type and the collection name or ID. 2. Look up the collection by name and, if several match, ask the user to choose the correct one. 3. Ask the user to confirm the deletion. 4. Check whether any applications target the collection and, if so, list them and ask whether to remove the collection as a target from each one. 5. Stop the deletion if the user declines to remove the application targets. 6. Delete the collection and report the result, or explain any error that occurred. {#inth-csdv2-microsoft-endpoint-configuration-manager-collection-deletion-management-ai-agent__ol_col_mlg_ynx} {#inth-csdv2-microsoft-endpoint-configuration-manager-collection-deletion-management-ai-agent__itcnsijeagxp__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Look up Application Dependencies by Target Collection : Look up Collection by Name Subflows : Delete Collection : Remove Target Collection from Application | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Microsoft Endpoint Configuration Manager Collection Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)