--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft Intune group membership addition AI agent # Microsoft Intune group membership addition AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Intune group membership addition AI agent This AI agent streamlines adding devices, users, or owners to Microsoft Intune groups by guiding users through identifying the correct group and member, confirming the action, and reporting the result or any errors. It enhances user efficiency by automating member additions while ensuring accuracy through user confirmations. Show full answer Show less ## Workflow * Prompts the user to provide the group name or ID and looks up matching groups, requesting clarification if multiple matches exist. * Asks whether the member to add is a device, user, or owner. * Requests the member's name or ID and performs a lookup, asking for clarification if multiple matches are found. * Seeks user confirmation before proceeding. * Adds the member to the specified group and reports success or any errors encountered. ## Configuration and Access * **Third-party access:** Can be enabled to allow external AI agents to use this agent; disabled by default. * **AI specialist access:** When enabled, allows AI specialists to access additional configuration options for input mapping and response templates; disabled by default. * **Long-term memory:** Option to use previous user interactions as context to improve responses; disabled by default. * **User roles:** Access is restricted to users with the `sncsd.CSD Admin` role. * **Data access roles:** Data permissions are governed by the `sncsd.CSD Admin` role. ## Tools and Integration * Includes flow actions to add devices, users, or owners to groups. * Provides lookup streams for devices, users, and groups by name to support accurate identification. * Can be integrated with Virtual Agent or ServiceNow Otto panel through Assistant Designer for conversational workflows. * Supports inclusion in agentic workflows within the Microsoft Intune Group Management Agentic Team. ## Practical Benefits for ServiceNow Customers By leveraging this AI agent, ServiceNow customers can efficiently manage Microsoft Intune group memberships without manual searching or error-prone processes. The agent's confirmation steps reduce mistakes, and its integration capabilities allow embedding into existing ServiceNow conversational and automated workflows. Configurable access and memory settings provide flexibility to meet organizational security and operational policies. This AI agent adds devices, users, or owners to groups in Microsoft Intune. It identifies the group and the member, confirms the request with the user, and reports the result or any error. ## Workflow {#inth-csdv2-microsoft-intune-group-membership-addition-ai-agent__irpuwdfiumqc} The agent helps the user add a device, user, or owner to a group in Microsoft Intune. 1. Ask the user for the group name or ID. 2. Look up the group by name and, if several match, ask the user to choose the correct one. 3. Ask whether to add the member as a device, a user, or an owner. 4. Ask for the member's name or ID. 5. Look up the device or user by name and, if several match, ask the user to choose the correct one. 6. Ask the user to confirm the request. 7. Add the member to the group and report the result, or explain any error that occurred. {#inth-csdv2-microsoft-intune-group-membership-addition-ai-agent__ol_rtl_uhl_jvk} {#inth-csdv2-microsoft-intune-group-membership-addition-ai-agent__irpuwdfiumqc__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Add Device to Group : Add Owner to Group : Add User to Group : Look up Devices Stream : Look up Users Stream Script : Look up Group by Name | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Microsoft Intune Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)