--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft Intune group membership removal AI agent # Microsoft Intune group membership removal AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Intune group membership removal AI agent The Microsoft Intune group membership removal AI agent simplifies the process of removing devices, users, or owners from groups within Microsoft Intune. It guides users through identifying the correct group and member, confirming the removal request, and providing feedback on the outcome or any errors encountered. This agent streamlines group membership management by automating key steps while ensuring user confirmation and accuracy. Show full answer Show less ## Key Features * **Interactive member removal workflow:** The agent asks for the group name or ID, helps select the correct group if multiple matches exist, determines whether the member is a device, user, or owner, and verifies the member details before proceeding. * **User confirmation:** Before removal, the agent requests explicit confirmation to prevent unintended changes. * **Result reporting:** After processing, the agent reports success or explains any errors encountered during removal. * **Configurable access controls:** Access can be restricted by specific user roles (e.g., sncsd.CSD Admin) and data access roles, ensuring only authorized personnel can use the agent. * **Integration with ServiceNow tools:** Utilizes flow actions and scripts such as looking up devices, users, and groups, and removing members from groups, enabling seamless automation within the ServiceNow platform. * **Optional settings:** * Allow third-party AI agents to access this agent (disabled by default). * Enable AI specialists access for advanced configuration (disabled by default). * Manage long-term memory for providing context from previous interactions (disabled by default). * **Channel support:** Can be configured for Virtual Agent or ServiceNow Otto panel via Assistant Designer for user-friendly interaction. ## Practical Benefits for ServiceNow Customers * Automates and simplifies group membership management in Microsoft Intune, reducing manual effort and errors. * Ensures controlled and auditable member removal through confirmation and role-based access. * Integrates seamlessly into existing ServiceNow workflows and agentic teams, providing consistent user experience. * Offers flexibility through configurable access and memory options to suit organizational policies and AI sophistication needs. This AI agent removes devices, users, or owners from groups in Microsoft Intune. It identifies the group and the member, confirms the request with the user, and reports the result or any error. ## Workflow {#inth-csdv2-microsoft-intune-group-membership-removal-ai-agent__phugzlibrsra} The agent helps the user remove a device, user, or owner from a group in Microsoft Intune. 1. Ask the user for the group name or ID. 2. Look up the group by name and, if several match, ask the user to choose the correct one. 3. Ask whether to remove the member as a device, a user, or an owner. 4. Ask for the member's name or ID. 5. Look up the device or user by name and, if several match, ask the user to choose the correct one. 6. Ask the user to confirm the request. 7. Remove the member from the group and report the result, or explain any error that occurred. {#inth-csdv2-microsoft-intune-group-membership-removal-ai-agent__ol_hhn_nnm_yhe} {#inth-csdv2-microsoft-intune-group-membership-removal-ai-agent__phugzlibrsra__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actionx : Look up Devices Stream : Look up Users Stream : Remove Device from Group : Remove Owner from Group : Remove User from Group Script : Look up Group by Name | | Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Microsoft Intune Group Management Agentic Team | [Table 1. Configuration] **Related topics** * [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)