--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # GitHub repository management AI agent # GitHub repository management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of GitHub repository management AI agent The GitHub repository management AI agent enables ServiceNow users to efficiently handle GitHub repositories and pull requests through conversational interaction. It supports creating, deleting, and retrieving repositories, managing pull requests including creating, merging, and commenting, and accessing repository milestones and events. This agent streamlines GitHub operations by allowing users to describe tasks and providing responses with relevant outcomes or errors. Show full answer Show less ## Key Features * **Repository Management:** Create and delete repositories; look up repository details, milestones, and events. * **Pull Request Management:** Create, merge, and look up pull requests; manage pull request comments by creating, updating, replying, or deleting them. * **Contextual Interaction:** Supports using the user's identity when they refer to themselves and can optionally maintain long-term memory of interactions for contextual continuity. * **Configurable Access Controls:** Access can be restricted by user roles and data access roles; options to enable third-party or AI specialist access for broader usage and advanced configurations. * **Integration and Tools:** Provides multiple flow actions such as creating pull requests, managing comments, and streaming repository data to facilitate automation and workflow integration. * **Channels:** Can be integrated into Virtual Agent or ServiceNow Otto panel via Assistant Designer for conversational experiences. ## Practical Benefits for ServiceNow Customers * Automates common GitHub repository and pull request tasks directly within ServiceNow, reducing manual effort and context switching. * Improves collaboration by enabling quick creation and management of pull requests and comments through natural language commands. * Offers secure and role-based access to GitHub operations ensuring compliance with organizational policies. * Supports customization by AI specialists for tailored workflows and enhanced agent responses. * Facilitates better tracking and reporting of GitHub repository activities within ServiceNow workflows. This AI agent manages GitHub repositories and pull requests. It creates and deletes repositories, creates and merges pull requests, manages pull request comments, and looks up repositories, milestones, pull requests, and repository events. ## Workflow {#inth-github-github-repository-management-ai-agent__fshrhypciowr} The agent helps the user manage GitHub repositories and pull requests. 1. Ask the user to describe the task. 2. Ask the user for required inputs such as the repository owner, and use the user's own identity only when the user refers to themselves. 3. Look up repositories, a repository's details, its milestones, or its events. 4. Create a new repository or delete one. 5. Look up pull requests, create a pull request, or merge one. 6. Look up, update, reply to, or delete comments on a pull request. 7. Report the outcome to the user, including details of any error. {#inth-github-github-repository-management-ai-agent__ol_wjc_hmn_hky} {#inth-github-github-repository-management-ai-agent__fshrhypciowr__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Create Pull Request : Create Reply on Pull Request Review Comment : Create Repository : Delete Comment on Pull Request : Delete Repository : Look up Comments on Pull Request Stream : Look up Milestones Stream : Look up Pull Requests Stream : Look up Repositories Stream : Look up Repository Details : Look up Repository Events Stream : Merge Pull Request : Update Comment on Pull Request | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [GitHub Spoke](https://www.servicenow.com/docs/access?context=github-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)