--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # GitLab project management AI agent # GitLab project management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of GitLab project management AI agent The GitLab project management AI agent streamlines the administration of GitLab projects and milestones within ServiceNow. It enables users to efficiently create, update, archive, and delete projects, manage user and group access, handle milestones, and retrieve information about projects, jobs, and milestones. This AI agent is designed to assist users in setting up and maintaining GitLab projects by guiding them through the necessary actions and collecting relevant details. Show full answer Show less ## Key Features * Project Management: Create, update, archive, unarchive, and delete GitLab projects. * User and Group Access: Add or remove users from projects, and share or unshare projects with groups. * Milestone Management: Create, update, look up, and delete milestones associated with projects. * Information Lookup: Retrieve details about projects, jobs, and milestones efficiently. * Configurable Access Controls: Control access to the AI agent via specific user roles (sncinternal) and data access roles (sncinternal). * Optional Features: * Allow third-party AI agents to use this agent (disabled by default). * Enable AI specialists to access advanced configuration options (disabled by default). * Manage long-term memory to provide context from previous user interactions (disabled by default). ## Configuration and Usage Administrators can configure the AI agent through the AI Agent configs table, adjusting permissions such as external discoverability and specialist enablement. The agent supports various flow actions that correspond to GitLab project and milestone operations, making it adaptable to different workflow needs. It integrates seamlessly with ServiceNow Virtual Agent and Otto panel via Assistant Designer, allowing customers to embed GitLab project management capabilities within conversational interfaces. ## Benefits for ServiceNow Customers * Simplifies GitLab project and milestone management without leaving the ServiceNow environment. * Reduces manual administrative effort by automating common project lifecycle tasks. * Improves collaboration by managing user and group access directly through AI-driven workflows. * Provides clear feedback and error reporting to ensure transparency and effective issue resolution. This AI agent manages GitLab projects and milestones. It creates, updates, archives, and deletes projects, manages user and group access, creates, updates, and deletes milestones, and looks up projects, jobs, and milestones. ## Workflow {#inth-gitlab-gitlab-project-management-ai-agent__dtchbpgfumfc} The agent helps the user set up and maintain GitLab projects. 1. Ask the user what they want to do and collect the details the action needs, such as the project ID or name. 2. Look up a project, list projects, or list a project's jobs. 3. Create, update, archive, unarchive, or delete a project. 4. Add a user to a project or remove one, and share or unshare a project with a group. 5. Look up, create, update, or delete milestones. 6. Report the outcome to the user, including details of any error. {#inth-gitlab-gitlab-project-management-ai-agent__ol_usi_isy_zpm} {#inth-gitlab-gitlab-project-management-ai-agent__dtchbpgfumfc__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Add User to a Project : Archive Project : Create Milestone : Create Project : Delete Milestone : Delete Project : Look up Milestones Stream : Look up Project : Look up Project Jobs Stream : Look up Projects Stream : Remove User from a Project : Share Project with Group : Unarchive Project : Unshare Project with Group : Update Milestone : Update Project | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [GitLab Spoke](https://www.servicenow.com/docs/access?context=gitlab-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)