--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Google Drive file and folder management AI agent # Google Drive file and folder management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Google Drive file and folder management AI agent The Google Drive file and folder management AI agent enables ServiceNow customers to efficiently manage Google Drive content directly within their ServiceNow environment. It supports operations on files, folders, and revisions, facilitating seamless interaction between Google Drive and ServiceNow attachments. This agent streamlines tasks such as looking up, creating, copying, updating, and deleting Drive files and folders. Show full answer Show less ## Key Features * **File and Folder Lookup:** Search for files, folders, or specific revisions by name or ID. * **Revision Management:** View file revisions, copy revisions as attachments, or delete unwanted revisions. * **Content Creation and Copying:** Create new folders and copy files within Google Drive or between Drive and ServiceNow attachments. * **Metadata Updates:** Modify file or folder metadata to keep content organized and up-to-date. * **Attachment Integration:** Copy ServiceNow attachments to Google Drive or import Drive/Docs files as ServiceNow attachments. * **Deletion Confirmation and Reporting:** Confirm user intent before deleting files or folders and provide detailed feedback including error reports. * **Configurable Access Controls:** Controls to enable third-party AI agents or AI specialists to use this agent, and to manage long-term memory context for interactions. ## Configuration and Access The agent's accessibility is controlled via configuration settings in the `snaiaagentconfig` table, including options to allow third-party and AI specialist access. Long-term memory of user interactions can be enabled via a system property to provide contextual awareness in conversations. Access to the agent is restricted to users with the `sncinternal` role for both user and data access permissions. ## Practical Use ServiceNow customers can use this agent to automate and simplify Google Drive file and folder management within their workflows, reducing manual effort and improving integration between ServiceNow and Google Drive. The agent supports configuration for Virtual Agent or ServiceNow Otto panel assistants, enhancing user interaction capabilities. This AI agent manages Google Drive files and folders. It looks up files, folders, and revisions, creates folders, copies and deletes items, updates metadata, and copies files between Google Drive and ServiceNow attachments. ## Workflow {#inth-google-drive-google-drive-file-and-folder-management-ai-agent__dghppmfiddhu} The agent helps the user manage Google Drive content and move files to and from ServiceNow. 1. Ask the user what they want to do and collect the details the action needs, such as the file or folder. 2. Look up files, folders, a specific file, or items by name. 3. Look up a file's revisions, copy a revision as an attachment, or delete a revision. 4. Create a folder or copy a file. 5. Update a file or folder's metadata. 6. Copy a ServiceNow attachment to Drive or update it there, or copy a Drive or Docs file to an attachment. 7. Confirm the user's intent and delete a file or folder. 8. Report the outcome to the user, including details of any error. {#inth-google-drive-google-drive-file-and-folder-management-ai-agent__ol_nae_iei_uan} {#inth-google-drive-google-drive-file-and-folder-management-ai-agent__dghppmfiddhu__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Copy Attachment to Drive : Copy Doc File to Attachment : Copy Drive File to Attachment : Copy File : Copy File Revision as Attachment : Create Folder : Delete File Revision : Delete File or Folder : Look up File : Look up File Revisions Stream : Look up Files Stream : Look up Files or Folders by Name : Look up Folders Stream : Update Attachment to Drive : Update File or Folder Metadata | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [Google Drive Spoke](https://www.servicenow.com/docs/access?context=googledrive-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)