---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft Dynamics CRM Spoke AI agents

# Microsoft Dynamics CRM Spoke AI agents {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for Microsoft Dynamics CRM Spoke.
* **[Microsoft Dynamics CRM account management AI agent](https://www.servicenow.com/docs/~~1ZMFR7MWr5ePLfvLvZfA)**   
  This AI agent manages accounts in Microsoft Dynamics CRM. It creates accounts, lists accounts, and looks up account details by account ID.
* **[Microsoft Dynamics CRM case management AI agent](https://www.servicenow.com/docs/hQmOQuOGzzk2_PoMVVn40Q)**   
  This AI agent manages cases in Microsoft Dynamics CRM. It creates cases and looks up case details by case ID.
* **[Microsoft Dynamics CRM contact management AI agent](https://www.servicenow.com/docs/V8UpSo~rRb1dVYDQGLbbnw)**   
  This AI agent manages contacts in Microsoft Dynamics CRM. It creates contacts, lists contacts, and looks up contact details by contact ID.
* **[Microsoft Dynamics CRM lead management AI agent](https://www.servicenow.com/docs/v5jJFRuvRg3expfB~B0U9Q)**   
  This AI agent manages leads in Microsoft Dynamics CRM. It creates leads and looks up lead details by lead ID.
* **[Microsoft Dynamics CRM opportunity management AI agent](https://www.servicenow.com/docs/ZQY92q96WxravFF2oIrimA)**   
  This AI agent manages opportunities in Microsoft Dynamics CRM. It creates opportunities, lists opportunities, looks up opportunity details by ID, and parses CRM entity data.
* **[Microsoft Dynamics CRM record management AI agent](https://www.servicenow.com/docs/t5Ax2yPqde7Tg_dlzCloig)**   
  This AI agent works with records in Microsoft Dynamics CRM. It looks up records by ID or search query, retrieves entity primary attributes and logical names, and deletes records.