--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft Exchange Online calendar management AI agent # Microsoft Exchange Online calendar management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Exchange Online calendar management AI agent The Microsoft Exchange Online calendar management AI agent enables ServiceNow customers to efficiently manage their Microsoft Exchange Online calendars through automation. It supports creating and deleting events, finding meeting times, managing event attachments, and retrieving calendar information such as events, occurrences, views, and time zones. This AI agent facilitates user interactions by collecting necessary details like user, calendar, or event to perform the requested calendar management tasks. Show full answer Show less ## Key Features * **Calendar and Event Management:** Look up calendars, events by ID, calendar views, and recurring event occurrences. * **Event Scheduling:** Find meeting times and create calendar events based on user input. * **Attachment Handling:** Copy attachments to events, look up attachments by event ID, and delete attachments. * **Event Deletion:** Delete calendar events or event records as needed. * **Time Zone Lookup:** Retrieve available time zones for scheduling accuracy. * **Configurable Access:** Administrators can enable third-party AI agents or AI specialists to use this agent via configuration settings. * **Memory Management:** Optionally enable long-term memory to use previous user interactions as context for improved responses. ## Configuration and Access The agent's access and capabilities are controlled through configuration fields, including: * **External Discoverability:** Enables third-party AI agents to access the calendar agent (disabled by default). * **Specialist Access:** Allows AI specialists to access advanced configuration options (disabled by default). * **Long-Term Memory:** Can be enabled for context-aware interactions using prior user inputs. Access is limited to users with the **sncinternal** role for both user and data access permissions. No triggers are defined by default, but administrators can configure them as needed. ## Tools and Integration The agent includes a comprehensive set of flow actions and subflows for calendar operations, such as copying attachments, deleting events, and finding meeting times. It integrates seamlessly with ServiceNow's Virtual Agent and Otto panel via Assistant Designer, enabling conversational interactions for calendar management. ## Benefits for ServiceNow Customers * Automates common Microsoft Exchange Online calendar tasks, reducing manual effort. * Improves scheduling accuracy by accessing real-time calendar data and time zones. * Enhances user experience by providing conversational, AI-driven calendar management. * Offers flexible configuration for access control and memory usage to meet organizational requirements. This AI agent manages Microsoft Exchange Online calendars. It creates and deletes events, finds meeting times, manages event attachments, and looks up calendars, events, occurrences, calendar views, and time zones. ## Workflow {#inth-ms-exchange-microsoft-exchange-online-calendar-management-ai-agent__znhtqqrccddm} The agent helps the user manage calendars and events in Microsoft Exchange Online. 1. Ask the user what they want to do and collect the details the action needs, such as the user, calendar, or event. 2. Look up calendars, a calendar by ID, or a user's calendar events. 3. Look up an event by ID, a calendar view, or the occurrences of a recurring series. 4. Find meeting times and create a calendar event. 5. Copy an attachment to an event, look up an event's attachments, or delete an attachment. 6. Delete a calendar event or event record. 7. Look up available time zones. 8. Report the outcome to the user, including details of any error. {#inth-ms-exchange-microsoft-exchange-online-calendar-management-ai-agent__ol_qdm_tlz_wvx} {#inth-ms-exchange-microsoft-exchange-online-calendar-management-ai-agent__znhtqqrccddm__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Copy Attachment to Calendar Event : Delete Attachment : Delete Calendar Event : Look up Attachments by Event ID : Look up Calendar Events by User ID : Look up Calendar View Stream : Look up Calendar by ID : Look up Calendars Stream : Look up Event by ID : Look up Occurrence Stream by SeriesMaster ID : Look up Time Zones Subflows : Create Calendar Event : Delete Event Record : Find Meeting Times | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [Microsoft Exchange Online Spoke](https://www.servicenow.com/docs/access?context=ms-exch-online-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)