--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft OneDrive file management AI agent # Microsoft OneDrive file management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft OneDrive file management AI agent The Microsoft OneDrive file management AI agent is designed to facilitate comprehensive management of files and folders within Microsoft OneDrive directly from ServiceNow. It enables users to perform a wide range of file operations such as lookup, copying, uploading, version management, and synchronization between OneDrive and ServiceNow attachments. This AI agent streamlines file handling workflows by interacting with users to gather necessary details and executing the requested actions efficiently. Show full answer Show less ## Key Features * **File and Folder Lookup:** Search for files or folders by ID or path within OneDrive. * **Copy Operations:** Copy files or folders within OneDrive, as well as between OneDrive and ServiceNow attachments. * **File Uploads:** Upload or replace files, including support for large file uploads via upload sessions, and manage the upload sessions such as checking status or deleting them. * **Version Management:** Check files in and out, restore previous file versions, or delete specific versions. * **User Interaction:** The agent prompts users for specific action details to ensure accurate execution and provides outcome reports including error details if any. * **Configurable Access Controls:** Admins can enable or restrict third-party AI agents and AI specialists access, manage long-term memory for context retention, and define user roles for secure access. ## Configuration and Access The agent's settings include options to allow third-party or AI specialist access, which by default are disabled for security. Long-term memory to use previous user interactions as context can also be enabled via system properties. Access is controlled through specific user and data roles, typically requiring the **sncinternal** role. Optional triggers for automation can be configured by administrators. ## Practical Use for ServiceNow Customers This AI agent empowers ServiceNow users to seamlessly manage OneDrive files within their IT workflows, reducing manual effort and improving file handling accuracy. Customers can expect streamlined file operations that integrate OneDrive file management tightly with ServiceNow's platform, enhancing productivity especially in environments that rely on both systems. The agent's robust handling of file versions and large uploads ensures reliable file lifecycle management. Additionally, configuration options provide flexibility in controlling access and tailoring the agent's behavior to organizational policies. This AI agent manages Microsoft OneDrive files. ## Workflow {#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__xseqcaxgmnbc} The agent looks up items, copies files and folders, uploads and replaces files, handles large uploads, checks files in and out, manages versions, and copies files between Microsoft OneDrive and ServiceNow attachments. 1. Ask the user what they want to do and collect the details the action needs, such as the file or folder. 2. Look up items, or look up a file or folder by ID or path. 3. Copy a file or folder within Microsoft OneDrive. 4. Copy a ServiceNow attachment to Microsoft OneDrive, or copy a Microsoft OneDrive file or file version to an attachment. 5. Upload and replace a file, or upload a large file using an upload session. 6. Check the status of an upload session or delete it. 7. Check a file out or check it back in. 8. Restore a file version or delete one. 9. Report the outcome to the user, including details of any error. {#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__ol_iey_xtv_ekq} {#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__xseqcaxgmnbc__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Check In File : Check Out File : Check Upload Session Status : Copy Attachment to OneDrive : Copy Attachment to OneDrive Using Path : Copy File or Folder Item : Copy OneDrive File Version to Attachment : Copy OneDrive File to Attachment Using File Path : Create Upload Session : Delete Upload Session : Delete Version of a File : Look up File or Folder Item Info by ID : Look up File or Folder Item Info by Path : Look up Items : Restore File Version : Upload Large File : Upload and Replace File | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [Microsoft OneDrive Spoke](https://www.servicenow.com/docs/access?context=onedrive-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)