--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Microsoft SharePoint Online site management AI agent # Microsoft SharePoint Online site management AI agent {#ariaid-title1} Release version: Australia Updated September 30, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft SharePoint Online site management AI agent The Microsoft SharePoint Online site management AI agent enables ServiceNow customers to efficiently create, update, delete, and manage modern SharePoint Online sites and subsites. It supports actions such as creating root site subscriptions, looking up site collections, group information, role assignments, and permissions. This AI agent streamlines SharePoint site management by interacting conversationally to gather action details and providing outcome reports, including error details when applicable. Show full answer Show less ## Key Features * **Site Management Actions:** Create modern sites and subsites, root site subscriptions, update site information, and delete sites or subsites---including sites linked to Microsoft 365 groups. * **Lookup Capabilities:** Retrieve details on sites, site collections, subsites, groups, role assignments, and permissions. * **Configurable Access:** Control access for third-party AI agents and AI specialists with toggles defined in the AI Agent configuration table. * **Long-Term Memory Support:** Optionally enable long-term memory to use historical user interactions as context for large language model (LLM) processing. * **Integration and Extensibility:** Can be configured for Virtual Agent or ServiceNow Otto assistants via Assistant Designer and supports flow actions for automated workflows. ## Configuration and Access Access to this AI agent is controlled by specific user and data access roles (both using the `sncinternal` role by default). Administrators can enable third-party usage and grant AI specialists additional configuration capabilities. Long-term memory usage is managed via a system property setting. Optional triggers can be configured by admins to automate the agent's activation. ## Practical Benefits for ServiceNow Customers * Automates routine SharePoint Online site management tasks within the ServiceNow platform. * Improves accuracy and efficiency by leveraging AI to collect action details interactively and report outcomes clearly. * Allows centralized management of SharePoint Online sites, permissions, and group information, reducing manual overhead. * Facilitates integration with ServiceNow Virtual Agent and Otto AI assistants to provide seamless user experiences. This AI agent manages Microsoft SharePoint Online sites. It creates, updates, and deletes modern sites and subsites, creates root site subscriptions, and looks up sites, site collections, subsites, group information, role assignments, and permissions. ## Workflow {#inth-ms-sharepoint-microsoft-sharepoint-online-site-management-ai-agent__fzdsfalpyhkg} The agent helps the user create, review, and manage Microsoft SharePoint Online sites. 1. Ask the user what they want to do and collect the details the action needs, such as the site. 2. Look up sites, a specific site, site collections, or a site collection ID. 3. Look up modern site information or its group information, subsites, or subsite details. 4. Look up a site's role assignments or permissions. 5. Create a modern site or subsite, or create a root site subscription. 6. Update site information. 7. Delete a subsite, a modern site, or a modern site with its Microsoft 365 group. 8. Report the outcome to the user, including details of any error. {#inth-ms-sharepoint-microsoft-sharepoint-online-site-management-ai-agent__ol_wnm_zoe_amh} {#inth-ms-sharepoint-microsoft-sharepoint-online-site-management-ai-agent__fzdsfalpyhkg__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Flow Actions : Create Modern Site : Create Root Site Subscription : Create Subsite : Delete Modern Site : Delete Modern Site with O365 Group : Delete Subsite : Get Site : Look Up Site Collection ID : Look Up Subsite Details : Look up Modern Site Group Information : Look up Modern Site Information : Look up Role Assignments : Look up Site Collections : Look up Site Permissions : Look up Sites Stream : Look up Subsites : Update Site Information | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] **Related topics** * [Microsoft SharePoint Online Spoke](https://www.servicenow.com/docs/access?context=sharepoint-online-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)