---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft Teams team management AI agent

# Microsoft Teams team management AI agent {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent manages Microsoft Teams teams. It creates, updates, archives, unarchives, and deletes teams, adds and removes members, and looks up a team, its members, or the teams a user belongs to.

## Workflow {#inth-ms-teamsg-microsoft-teams-team-management-ai-agent__zsmdlwierhjt}

The agent helps the user create and manage teams in Microsoft Teams.

1. Ask the user what they want to do and collect the details the action needs, such as the team ID or user.
2. Look up a team, its members, or the teams a user belongs to.
3. Create a new team or update an existing team's details.
4. Add a member to a team or remove one.
5. Archive a team to make it inactive while keeping its data, or unarchive it.
6. Delete a team.
7. Report the outcome to the user, including details of any error.
{#inth-ms-teamsg-microsoft-teams-team-management-ai-agent__ol_gyx_swv_drq}  
{#inth-ms-teamsg-microsoft-teams-team-management-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Add member to team :   Archive team :   Create team :   Delete team :   Look up team :   Look up team members stream :   Look up teams by user :   Remove member from team :   Unarchive team :   Update team |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Not defined. |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Microsoft Teams Graph Spoke](https://www.servicenow.com/docs/access?context=msteams-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)