---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Okta user management AI agent

# Okta user management AI agent {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent manages the Okta user lifecycle. It creates, activates, deactivates, suspends, unsuspends, and deletes users, restarts activation, clears sessions, checks lock status, and looks up users, profiles, and account details.

## Workflow {#inth-okta-okta-user-management-ai-agent__rufwsrytojim}

The agent helps the user manage Okta user accounts.

1. Ask the user what they want to do and collect the details the action needs, such as the user.
2. Look up users, a user's Okta ID, profile, or account details.
3. Check whether a user's account is locked.
4. Create a new user, activate one, or restart activation.
5. Suspend or unsuspend a user, or clear a user's sessions.
6. Deactivate or delete a user.
7. Report the outcome to the user, including details of any error.
{#inth-okta-okta-user-management-ai-agent__ol_qmp_tqk_lfj}  
{#inth-okta-okta-user-management-ai-agent__rufwsrytojim__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Activate User :   Clear User Session :   Create User :   Deactivate User :   Delete User :   Is User Account Locked :   Look up Okta User ID :   Look up User Account Details by User ID :   Look up User Profile by User ID :   Look up Users Stream :   Restart User Activation :   Suspend User :   Unsuspend User |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Okta Spoke](https://www.servicenow.com/docs/access?context=okta-v2-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)