---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# SuccessFactors employee management AI agent

# SuccessFactors employee management AI agent {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent retrieves employee benefit and time off data from SAP SuccessFactors. It looks up benefit enrollments, time off records, and time off balances.

## Workflow {#inth-successfactors-successfactors-employee-management-ai-agent__eafmhlcqdiwe}

The agent helps the user review an employee's benefits and time off in SuccessFactors.

1. Ask the user what they want to do and collect the details the action needs, such as the employee.
2. Get the employee's benefit enrollments.
3. Look up the employee's time off records.
4. Look up the employee's time off balances.
5. Report the outcome to the user, including details of any error.
{#inth-successfactors-successfactors-employee-management-ai-agent__ol_jeu_elk_jpx}  
{#inth-successfactors-successfactors-employee-management-ai-agent__eafmhlcqdiwe__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Employee Time Off :   Employee Time Off Balances :   Get Employee Benefit Enrollments |
| Allowed user roles The specific user roles that can access this AI agent. | sn_successfactors.SuccessFactors Admin |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_successfactors.SuccessFactors Admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | * Fetch Employee Payrolls and Benefit Enrollments * Fetch User Details and Time Off Balance and Time Off Details |
[Table 1. Configuration]

**Related topics**   

* [SuccessFactors Spoke](https://www.servicenow.com/docs/access?context=successfactors-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)