--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Asset sourcing AI agent # Asset sourcing AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Asset sourcing AI agent The Asset sourcing AI agent automates and streamlines the process of sourcing requested items within ServiceNow. It generates and executes sourcing plans that include consumption, transfer, and purchase actions, working either autonomously or with user input. The agent also coordinates with external agents for transfer and purchase orders and continuously validates the sourcing status to ensure fulfillment. Show full answer Show less ## Workflow * Verifies the presence of a requested item number and retrieves item details such as quantity and model name. * Attempts to source the item automatically through an **auto source** plan, which may consume, transfer, or purchase assets. * If sourcing is incomplete, it generates a **guided source** plan for user confirmation before execution. * If sourcing remains incomplete, it creates a **user input source** plan prompting the user to confirm transfer and purchase actions. * After each phase, it validates the sourcing status and notifies the user when the total requested quantity is sourced or if any quantity remains outstanding. ## Configuration and Access * **Third-party access:** Can be enabled to allow external AI agents to use this agent (default is disabled). * **AI specialist access:** When enabled, specialists gain advanced configuration options to map inputs and response templates (default is disabled). * **Long-term memory:** Optionally maintains context from previous interactions to improve AI responses (default is disabled). * **User roles:** Access is restricted to users with the `procurementuser` role. * **Data access roles:** Include `procurementuser` and `snrequestwrite`, controlling what data the agent can access and modify. ## Tools and Functions The agent utilizes several scripts and tools to manage asset sourcing tasks, including: * Consuming assets for requested items. * Fetching detailed item information. * Generating sourcing plans across the auto, guided, and user input flows. * Validating sourcing plans and tracking sourcing status. ## Practical Benefits for ServiceNow Customers By implementing the Asset sourcing AI agent, customers can expect to: * Automate complex sourcing decisions, reducing manual effort and speeding fulfillment. * Engage users with guided plans for transparency and control during sourcing. * Maintain accurate and real-time validation of sourcing status to avoid shortages. * Leverage configurable access controls to ensure secure and appropriate use of the agent. This AI agent helps source a requested item by generating and executing sourcing plans through consumption, transfer, and purchase. The agent creates plans autonomously or with user guidance, coordinates with external agents for transfer and purchase orders, and validates sourcing status throughout the process. ## Workflow {#itam-asset-sourcing-ai-agent__zsmdlwierhjt} The agent sources a requested item by executing three independent flows in sequence: auto source, guided source, and user input source. 1. Verify that a requested item number is provided and retrieve the item details, including quantity and model name. 2. Attempt to source the item automatically using the auto source plan flow, consuming, transferring, or purchasing assets as determined by the generated plan. 3. If the item is not fully sourced, generate a guided source plan, present it to the user for confirmation, and execute the approved plan steps. 4. If the item still requires sourcing, generate a user input source plan and prompt the user to confirm transfer and purchase actions as needed. 5. Validate the sourcing status after each phase and notify the user when all requested quantity has been sourced or if quantity remains outstanding. {#itam-asset-sourcing-ai-agent__ol_hcp_qwx_njc} {#itam-asset-sourcing-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Auto consume the assets for the requested items : Consume the assets for the requested items : Fetch the details of the requested item : Generate auto source plan for the requested item : Generate guided source plan for the requested item : Generate user input plan for the requested item : Validate the source plan : Validate the sourcing status of requested item | | Allowed user roles The specific user roles that can access this AI agent. | procurement_user | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | procurement_user, sn_request_write | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Not defined. | | Used in agentic workflows | Help manage enterprise asset requests | [Table 1. Configuration] Learn more about Asset Management at [Asset Management](https://www.servicenow.com/docs/access?context=asset-management-landing-page&version=australia&pubname=australia-it-asset-management&ft:locale=en-US).