--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Purchase order creation AI agent # Purchase order creation AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Purchase order creation AI agent The Purchase order creation AI agent streamlines the creation of purchase orders within ServiceNow, particularly useful for procurement processes. It guides users through selecting stockrooms and vendors, and handles both hardware and software procurement requests efficiently. This AI agent is available in the Australia release version and is designed to reduce manual steps in purchase order generation. Show full answer Show less ## Workflow * Retrieves a list of destination stockrooms for the requested item using the **Get Destination Stockrooms for requested item** tool. If multiple options are available, the user selects one; if none, the process ends. * Retrieves a list of vendors using the **Get Vendors for requested item** tool. User selects a vendor if multiple are available; if none, the process ends. * If the requested item is software, it assists users in obtaining the correct license using the **Get Metric Group and License Metric** conversational tool. * If the item is not software, it creates a purchase order for the selected stockroom and vendor using the **Create purchase order for requested item** tool and displays the purchase order to the user. ## Configuration * **Allow third party to access this AI agent:** When enabled, third-party AI agents can use this agent. Disabled by default. * **Allow AI specialists to access this AI agent:** When enabled, AI specialists gain additional configuration options to map inputs and responses, enhancing customization. Disabled by default. * **Manage long-term memory:** When enabled, previous user interactions provide context to improve AI responses. Disabled by default. ## Tools and Scripts Included * **Create purchase order for requested item:** Generates a guided purchase order plan and creates the PO. * **Get Destination Stockrooms for requested item:** Retrieves stockroom options for the item. * **Get Vendors for requested item:** Retrieves vendor options for the item. * **Purchase Order Auto-Completion Conversational Topic:** Supports conversational interaction for purchase order completion. * **Get metric group and license metric:** Assists with software license metrics. ## Access Control * **Allowed user roles:** procurementuser role is required to access this AI agent. * **Data access roles:** procurementuser, itil, and snrequestwrite roles determine accessible data and permitted actions. ## Integration and Usage The AI agent can be enabled in the ServiceNow Otto panel and integrated into agentic workflows to help manage enterprise asset requests, including hardware and software assets. Administrators can configure optional triggers to automate agent activation. This AI agent is used to create a purchase order. ## Workflow {#itam-purchase-order-creation-ai-agent__zsmdlwierhjt} 1. Use the Get Destination Stockrooms for requested item tool to retrieve a list of destination stockrooms. 2. Ask the user to select a stockroom if multiple choices are available. If none are available, end the workflow. 3. Use the Get Vendors for requested item tool to retrieve a list of vendors. 4. Ask the user to select a vendor if multiple choices are available. If none are available, end the workflow. 5. If the requested item is software, use the Get Metric Group and License Metric conversational topic tool to help user get a license. 6. If the requested item is not software, use Create purchase order for requested item tool to create a purchase order for the specified stockroom and vendor. 7. Display purchase order to the user. {#itam-purchase-order-creation-ai-agent__ol_hcp_qwx_njc} {#itam-purchase-order-creation-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Create purchase order for requested item : Generate guided purchase order plan and create PO : Get Destination Stockrooms for requested item : Get Vendors for requested item : Purchase Order Auto-Completion Conversational Topic : Get metric group and license metric | | Allowed user roles The specific user roles that can access this AI agent. | procurement_user | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | procurement_user, itil, sn_request_write | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Enable the AI agent for the ServiceNow Otto panel. | | Used in agentic workflows | * Help manage enterprise asset requests * Help manage hardware asset requests * Help manage software requests | [Table 1. Configuration] Learn more about Asset Management at [Asset Management](https://www.servicenow.com/docs/access?context=asset-management-landing-page&version=australia&pubname=australia-it-asset-management&ft:locale=en-US).