--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Analyze potential impact AI agent # Analyze potential impact AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyze potential impact AI agent The Analyze potential impact AI agent in ServiceNow automates the assessment of business and operational risks associated with proposed changes. It examines change requests to identify affected servers and services, providing a detailed impact analysis that supports informed decision-making and effective mitigation planning. Show full answer Show less ## Key Features * **Impact Analysis Workflow:** The agent validates prerequisites, retrieves the change request, extracts affected server IDs, maps these servers to potentially impacted services using Service Mapping Candidate skills, and performs a full impact assessment including cascading effects. * **Documentation:** Consolidated impact findings are automatically documented in the change request work notes, ensuring visibility and traceability. * **Configuration Options:** Administrators can enable third-party AI agent access and AI specialist access for enhanced customization. Long-term memory can be enabled to provide contextual understanding based on past interactions. * **Tools and Scripts:** Includes validators, data extraction, impact retrieval, and update scripts that streamline the impact analysis process. * **Role-Based Access Control:** Access to the agent and its data is controlled through specific user roles such as snchangewrite and servicemappingaiuser to maintain security and compliance. * **Integration and Channels:** The agent can be integrated into Virtual Agent or ServiceNow Otto assistant panels and used within agentic workflows for seamless IT Operations Management support. ## Benefits for ServiceNow Customers * Enables rapid, accurate identification of impacted infrastructure components related to change requests. * Supports risk mitigation by revealing potential cascading effects on services, helping to prevent unintended disruptions. * Improves change management efficiency by automating impact documentation, reducing manual effort and errors. * Offers flexible configuration to fit organizational security policies and AI usage preferences. * Facilitates proactive IT Operations Management by integrating with Service Mapping and other ITOM capabilities. This agent analyzes the potential business and operational impact of a proposed change by identifying affected servers and services. The agent reviews the change request, performs impact analysis, and documents findings in work notes to support informed decision-making and effective mitigation strategies. ## Workflow {#itom-analyze-potential-impact-ai-agent__zsmdlwierhjt} The agent analyzes a change request to identify and document the potential impact on services and servers. 1. Validate that all prerequisites for the impact analysis are met before proceeding. 2. Retrieve the change request number from the current active page, or prompt you to provide it if unavailable. 3. Extract the affected server IDs from the change request. 4. Identify which services are potentially impacted by mapping affected servers to suggested services using the Service Mapping Candidate skill. 5. Retrieve a combined view of impacted servers and suggested services. 6. Perform a full impact analysis for each suggested service, including cascading effects, using the Service Mapping Candidates Impact skill. 7. Compile the analysis results and update the change request work notes with a consolidated summary. {#itom-analyze-potential-impact-ai-agent__ol_hcp_qwx_njc} {#itom-analyze-potential-impact-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Analyze potential impact prerequisites validator : Extract Data from Change Request : Get Impacting Servers Per Suggested Service : Update Change Request Work Notes Flow Actions : Get Full Impact Analysis of Each Suggested Service : Get Impacted Servers and Suggested Services | | Allowed user roles The specific user roles that can access this AI agent. | sn_change_write | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | service_mapping_ai_user, cmdb_read, itom_admin, snc_internal, snc_required_script_writer_permission, sn_bm_client.benchmark_data_viewer, sn_itom_license.reader | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Analyze Potential Impact | [Table 1. Configuration] Learn more about IT Operations Management at [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).