--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # CSDM business application to infrastructure AI specialist # CSDM business application to infrastructure AI specialist {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of CSDM Business Application to Infrastructure AI Specialist The CSDM Business Application to Infrastructure AI Specialist automates the process of linking business applications to their underlying infrastructure components within ServiceNow's Common Service Data Model (CSDM). It identifies the best matching discovered services for each business application and creates the standard "Uses::Used by" relationships in the configuration management database (CMDB) relationship table (\[cmdbrelci\]). This helps maintain accurate service mappings essential for IT Operations Management. Show full answer Show less ## Workflow * The AI specialist performs an AI-powered semantic search to find up to 30 candidate discovered services for each business application, ranking them by relevance (score 0--1). * Candidates scoring 0.3 or higher are automatically connected with "Uses::Used by" relationships in the CMDB. * Candidates scoring between 0.1 and 0.29 are saved in a staging table (\[snsmgenaibacandidaterel\]) for administrator review. * Services scoring below 0.1 are filtered out and not connected. * If the AI semantic search profile is unavailable, a fallback keyword search on the service name field is used. ## Configuration and Access Control * **Third-party access:** Can be enabled or disabled to allow third-party AI agents to use this specialist. * **AI specialist access:** When enabled, specialists have expanded configuration options to map inputs and outputs of tools used by the AI agent. * **Long-term memory:** Optionally enabled to provide context from previous user interactions to improve AI relevance. * These settings are managed in the AI Agent configs (\[snaiaagentconfig\]) and system properties like `snaia.ltm.enablelongtermmemory`. ## Tools and Roles * The AI specialist utilizes several agent tools such as Connect Business App to Application Service, Get Business Applications, and Search Discovered Services by AI. * Access to this AI agent is controlled by specific user roles including `sncinternal`, `servicemappingaiuser`, `cmdbread`, `itomadmin`, among others. ## Additional Information * The AI specialist currently does not have default triggers but administrators can add them as needed. * This AI specialist can be integrated with Virtual Agent or ServiceNow Otto panel using Assistant Designer for enhanced user interaction. * It supports IT Operations Management workflows by ensuring business applications are accurately connected to infrastructure components in the CMDB. This AI specialist finds the best matching discovered service for each business application and creates the standard CSDM "Uses::Used by" relationship in the CI relationships table \[cmdb_rel_ci\]. ## Workflow {#itom-csdm-business-application-to-infrastructure-ai-specialist-ai-agent__zsmdlwierhjt} The specialist connects the CSDM business application to infrastructure. 1. Evaluate and rank search results. For each business application, the agent runs an AI semantic search against discovered services and receives up to 30 candidates, ordered by relevance score (0--1). 2. Candidates with a score of 0.3 or higher are automatically connected. The agent creates a "Uses::Used by" relationship in \[cmdb_rel_ci\]. Candidates with a score of 0.1--0.29 are saved to the staging table \[sn_sm_gen_ai_ba_candidate_rel\] for administrator review. Candidates below 0.1 are filtered out. 3. If the AI Search profile is unavailable, fall back to a keyword search using the CONTAINS operator on the service name field. {#itom-csdm-business-application-to-infrastructure-ai-specialist-ai-agent__ol_hcp_qwx_njc} {#itom-csdm-business-application-to-infrastructure-ai-specialist-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Agent Tool: Connect Business App to Application Service : Agent Tool: Get Business Applications : Agent Tool: Search Discovered Services by AI : Record Connection Runs | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | service_mapping_ai_user, cmdb_read, itom_admin, snc_internal, snc_required_script_writer_permission, sn_bm_client.benchmark_data_viewer, sn_itom_license.reader | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] Learn more about IT Operations Management at [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).