---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Prometheus API AI agent

# Prometheus API AI agent {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent analyzes and investigates Prometheus alerts and answers general Prometheus questions, surfacing infrastructure metrics through instant and range queries.

## Workflow {#itom-obs-prometheus-api-agent-ai-agent__zsmdlwierhjt}

1. Identify what to investigate. The agent starts from a Prometheus alert, from an entity name when the alert came from another vendor, or from a user's question.

2. Query Prometheus for the relevant alert details, metric behavior, and target health when investigating an alert.
3. Return the findings, including recommended actions and supporting evidence.

{#itom-obs-prometheus-api-agent-ai-agent__ol_hcp_qwx_njc}

For more information about configuring this AI agent, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).  
{#itom-obs-prometheus-api-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Collect Alert Metadata :   Connection Lookup :   Prometheus Get Alerts :   Prometheus Get Rules :   Prometheus Get Targets :   Prometheus List Metrics for Entity :   Prometheus Query Instant :   Prometheus Query Range |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | [Analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) |
[Table 1. Configuration]

For more information, see [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).