---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Standard change template proposal AI agent

# Standard change template proposal AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provided with a change request, this AI agent searches for similar changes and returns a list of similar changes to use for a proposal record.

## Workflow {#itsm-standard-change-template-proposal-ai-agent__zsmdlwierhjt}

When the user chooses the changes that are appropriate for the template, this agent generates the content for multiple fields and creates a proposal template record.

1. Ask for the change request number.
2. Fetch similar change requests.
3. Use the Fetch standard change mandatory fields tool to return the fields and value list of the selected changes.
4. Analyze the field values to create template values.
5. If the user approves, generate the template.
6. Use the template to create a change template proposal record.
{#itsm-standard-change-template-proposal-ai-agent__ol_hcp_qwx_njc}  
{#itsm-standard-change-template-proposal-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Fetch similar changes :   Fetch standard change mandatory fields :   Standard change proposal record creator |
| Allowed user roles The specific user roles that can access this AI agent. | change_manager, itil |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | change_manager, itil |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Enable the AI agent for the ServiceNow Otto panel. |
| Used in agentic workflows | Generate change template proposal record |
[Table 1. Configuration]

Learn more about IT Service Management at [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US).