---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Evaluate an agentic AI asset

# Launch an automated evaluation of an agentic AI asset {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Evaluate your agentic AI asset's performance against defined scenarios to identify issues and opportunities for improvement.

## Before you begin

Role required: sn_aia.admin

## About this task

Evaluations use test scenarios, which are saved objectives you can reuse for a single test or select for an evaluation. Scenarios store the objective text, but they don't store live record identifiers, like a record name or number. A scenario that refers to a record needs that record to exist on the instance at run time.

Scenarios have to exist before you can configure an evaluation with them. You can also create them from the test scenario selection in a single test. If the evaluation configuration screen doesn't let you create a scenario, create it in the Test scenarios section of the guided setup first, then return to this task.

## Procedure

1. Navigate to AllAI Agent StudioAgentic solutions.
2. Select the agentic AI asset you want to evaluate.  
   After selecting an agentic AI asset, you're directed to the node map view that shows the components, such as AI agents or tools.
3. Select Run test, then select Evaluation.
4. Select your test scenarios.  
   If you must create test scenarios for the agentic AI asset, select test scenarios to be redirected to the guided setup for the agentic AI asset. The Test scenarios section
   displays all of the possible scenarios generated for that specific agentic AI asset. For more information about creating test scenarios, see [Create test scenarios for an agentic AI asset](https://www.servicenow.com/docs/ZaeyqOCgbaevDLwUhOnKXg "Create different scenarios to evaluate your agentic AI asset's performance across multiple executions.").

   You can select test scenarios by tags. If you want to organize your test scenarios by tag, you can add or remove tags from the Test scenarios section in the agentic AI asset guided setup.

   If you have more test scenarios than your specified Maximum number of records, the additional ones won't be included in the test.

   The Example of objectives lists the test objectives of the scenarios you have chosen. If you don't see certain fields you want to include, update the test scenarios with the desired variables in
   the agentic AI asset guided setup.
5. Select your metrics to calculate.  
   Overall task completion evaluation is selected by default. Calculating multiple metrics at once can give you a better picture of overall performance.

   Custom metrics aren't supported in evaluations started in AI Agent Studio.
6. Select whether you want to automatically generate insights and optimization suggestions.  
   Evaluation run results include detailed information about the performance of the agentic AI asset across all selected metrics. Selecting this option gives you additional analysis of identified issues and offers
   suggested prompt changes to address them. Insight generation and optimization suggestions add to the time required for an evaluation to complete.

   You can also trigger this process from the evaluation run's results page later.
7. Select Run evaluation.

## Result

Your agentic AI asset is evaluated against your chosen metrics on the test scenarios you have configured.

## What to do next

You can track the evaluation's progress through the test scenarios. When the evaluation is complete, you can view the results page for performance breakdowns overall and by specific test scenarios.

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