--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # LEAP Ansible Agent AI agent # LEAP Ansible Agent AI agent {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of LEAP Ansible Agent AI agent The LEAP Ansible Agent AI agent is designed to assist ServiceNow users in identifying the most suitable Ansible job template from the Ansible Automation Platform to address an automation opportunity. It analyzes the problem context related to an automation opportunity, recommends the best matching job template, and saves this recommendation to the discovered job catalog. This capability streamlines the remediation process by integrating problem analysis with automation template selection. Show full answer Show less ## Workflow * Accepts an automation opportunity number and retrieves its associated problem context. * Fetches the complete list of available Ansible job templates and their descriptions from the Ansible Automation Platform. * Compares the problem context against job templates to identify the best match. * Retrieves detailed configuration for the selected job template. * Returns the job template name, ID, and relevant configuration details to the user as a recommended remediation job. * Saves each matched job template to the discovered job catalog linked to the automation opportunity. * Notifies the user if no relevant job templates are found. ## Configuration and Access Controls * **Third-party access:** Can be enabled to allow third-party AI agents to use this agent; disabled by default. * **AI specialist access:** When enabled, provides additional configuration options for mapping inputs and outputs; disabled by default. * **Long-term memory:** Optionally maintains previous user interactions as context for improved responses; disabled by default. * **User roles:** Access is restricted to specific roles including `snitomleap.leapansibleagentworker`. * **Data access roles:** Controls the data and actions available to the agent, including job creation, reading, and outcome snapshot roles. ## Integration and Usage * The agent can be configured within Virtual Agent or ServiceNow Otto panel using Assistant Designer to provide recommendations interactively. * Triggers are not defined by default but can be configured by administrators to automate agent invocation. This AI agent enhances automation workflows by bridging problem identification with precise remediation actions, improving efficiency and accuracy in deploying Ansible automation jobs within ServiceNow environments. The LEAP Ansible agent finds the Ansible job template that best matches the problem behind an automation opportunity. It recommends the template to the user and saves it to the discovered job catalog. ## Workflow {#leap-leap-ansible-agent-ai-agent__gapxaznviixv} The agent helps the user find the most appropriate Ansible job template from Ansible Automation Platform to remediate an automation opportunity. 1. Accept the automation opportunity number and retrieve the problem context for that opportunity. 2. Retrieve the full list of available job templates and their descriptions from Ansible Automation Platform. 3. Compare the problem context with the job templates and identify the template that best matches. 4. Retrieve the full configuration of the matched job template. 5. Return the job template name, ID, and relevant configuration details to the user as the recommended remediation job. 6. Save each matched job template to the discovered job catalog for the automation opportunity. 7. Inform the user if no relevant job templates are found. {#leap-leap-ansible-agent-ai-agent__ol_dqo_lat_spv} {#leap-leap-ansible-agent-ai-agent__gapxaznviixv__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Model Context Protocol : Get Job Template Details : Job Template List Script : Get AO Problem Context : Publish Job to Table | | Allowed user roles The specific user roles that can access this AI agent. | sn_itom_leap.leap_ansible_agent_worker | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | * sn_itom_leap.ansible_job_create * sn_itom_leap.ansible_job_read * sn_itom_leap.group_ranking_read * sn_itom_leap.leap_ansible_agent_worker * sn_itom_leap.outcome_snapshot_read | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration]