---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Set up long-term memory

# Set up long-term memory {#ariaid-title1}

Release version: Australia  
Updated October 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Make AI agents remember your preference or facts from previous interactions and use memories for more focused conversations.

## Before you begin

Role required: sn_aia.admin

## Procedure

1. Navigate to AllAI Agent StudioSettingsLong-term memory.  
   Note:  
   Expand the Long-term memory section to see the user facts and preferences.
2. Configure the User facts and preferences.  
   {#long-term-memory-aia-new__entry__2}

   | Preferences | Value |
   |-|-|
   | Allow all AI agents to retain user information | The default value is Allow. Note: Selecting Do not allow disables the rest of the preferences for the Long-term memory configuration. |
   | Allow all AI agents to apply their knowledge in conversations | The default value is Allow. You can select Do not allow, if you don't want to allow the AI agents to apply their knowledge in conversations. |
   | Allow an LLM to identify categories of memories | The default value is Allow. You can select Do not allow if you don't want to allow an LLM to identify the memory categories. |
   [Table 1. User facts and preferences settings]

3. To view the existing AI Agent memory categories, select View.  
   For more information about creating long-term memory categories, see [Create long-term memory category](https://www.servicenow.com/docs/LORHAI6OTcsuYxobo6zx0Q "Create a category that defines the type of user information an AI agent can remember, such as work context or user preferences.").
4. To view the AI agent category mappings select View.  
   For more information about mapping a category to an AI agent, see [Map Long-term memory category](https://www.servicenow.com/docs/h9qOzJ3T7sX8deAfYIs_fQ "Map the created long-term memory category to the agents that should use it. Categories must be mapped individually to each agent; they are not applied globally by default.").
5. Configure Past executions outcomes by turning on the Allow all AI agents to learn from last executions using the toggle button.

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