---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Copy a use case

# Copy a use case {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows.

## Before you begin

Role required: sn_docintel.manager or sn_docintel.admin

## Procedure

1. Navigate to AllAI Admin HubSkills.
2. In the workflow list, select Platform.
3. In the Platform skills list, locate the skill that contains the use case you want to copy.
4. In the options menu (![]()), select Edit.
5. In the options menu (![]()) for the use case you want to copy, select Make a copy.
6. In the confirmation dialog, select Make a copy.
7. Select Continue.
8. In the Name field, enter a name for the use case.
9. Select Make a copy.
{#make-copy-use-case__steps_uxl_j4p_ckc}

## Result

The copied use case appears in the use cases list.

## What to do next

Edit the new use case to make any necessary changes, then test it to confirm it works as expected. For steps to edit a use case, see [Edit a use case](https://www.servicenow.com/docs/zwg3~BdiQqFf5bwj2hNQpw "Update an existing use case to modify its name, fields, tables, questions, integrations, and flows. Use cases marked as read-only must be copied before you can edit them.").

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