---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Manage use case

# Manage use case {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.

## About this task

* [Change the language models for a use case](https://www.servicenow.com/docs/VlMjiZmpUnVz9KoeeLkyeA "Select the LLM and file language for a use case to control how documents are processed for information extraction. Change these settings when the default model doesn't suit your use case.")
* [Copy a use case](https://www.servicenow.com/docs/JMWOGf~Yc23wsrHxpvR~jw "Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows.")
* [Edit a use case](https://www.servicenow.com/docs/zwg3~BdiQqFf5bwj2hNQpw "Update an existing use case to modify its name, fields, tables, questions, integrations, and flows. Use cases marked as read-only must be copied before you can edit them.")
* [Deactivate a use case](https://www.servicenow.com/docs/8T4HCGJymWEP29eLaKHayQ "Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.")
* [Delete a use case](https://www.servicenow.com/docs/dPaDZhKHAIYQUc9MIlM1TA "Delete a use case and its associated fields, tables, questions, integrations, and flows from a skill when the use case is no longer needed.")
{#manage-use-case__ul_ejg_fly_ckc}
* **[Change the language models for a use case](https://www.servicenow.com/docs/VlMjiZmpUnVz9KoeeLkyeA)**   
  Select the LLM and file language for a use case to control how documents are processed for information extraction. Change these settings when the default model doesn't suit your use case.
* **[Copy a use case](https://www.servicenow.com/docs/JMWOGf~Yc23wsrHxpvR~jw)**   
  Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows.
* **[Edit a use case](https://www.servicenow.com/docs/zwg3~BdiQqFf5bwj2hNQpw)**   
  Update an existing use case to modify its name, fields, tables, questions, integrations, and flows. Use cases marked as read-only must be copied before you can edit them.
* **[Deactivate a use case](https://www.servicenow.com/docs/8T4HCGJymWEP29eLaKHayQ)**   
  Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.
* **[Delete a use case](https://www.servicenow.com/docs/dPaDZhKHAIYQUc9MIlM1TA)**   
  Delete a use case and its associated fields, tables, questions, integrations, and flows from a skill when the use case is no longer needed.