--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Managing MCP server records # Managing MCP server records {#ariaid-title1} Release version: Australia Updated June 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing MCP server records An MCP server record in AI Control Tower offers a comprehensive view of a registered MCP server, including its identity, connectivity settings, AI Gateway integration, lifecycle stage, and risk and compliance posture. ServiceNow customers use this record to monitor server health, manage authorization, and enforce governance controls effectively. Show full answer Show less Selecting an MCP server from the inventory opens its detailed record, which is divided into key panels and tabs to facilitate oversight and management. ## Key Features * **Key details panel (Overview tab):** Displays primary identity and connectivity information such as asset tag, server name, description, lifecycle phase, asset type, MCP server URL, external documentation link, provider, and associated ServiceNow business application. This information helps identify and understand the server's purpose and ownership. * **AI Gateway MCP server details panel:** Contains ServiceNow-side connectivity configuration used by the AI Gateway to proxy requests between AI agents and the external MCP server. It includes the internal AI Gateway MCP server URL (noting the updated URL format), the OAuth 2.0 authorization endpoint URL, and the token endpoint URL. This enables secure and managed connectivity through ServiceNow's AI Gateway. * **Details tab:** Shows governance metadata, ownership, and a comprehensive list of tools exposed by the MCP server. The tab is split into: * **Details panel:** Displays governance attributes such as managed status, managing user, lifecycle state, approval status, risk classification, and system-generated timestamps for creation and last update. This supports governance and audit requirements. * **Available MCP tools panel:** Lists discrete tools that AI agents can invoke through the AI Gateway, including each tool's programmatic name, description, and current status (Active or Inactive). This enables customers to review and control tool availability and functionality. ## Practical Use and Benefits ServiceNow customers managing MCP servers can use these records to: * Monitor real-time server health and connectivity via key identity and URL details. * Manage authorization flows securely through OAuth endpoints configured in the AI Gateway panel. * Maintain governance and compliance by tracking managed status, ownership, lifecycle phases, and risk assessments. * Audit and control the availability of AI tools exposed by MCP servers, ensuring AI agents only access approved and operational capabilities. * Leverage documentation links and provider information to support operational and maintenance activities. Overall, MCP server records in AI Control Tower provide a centralized and detailed management interface, enabling ServiceNow customers to govern AI integrations with transparency, security, and operational efficiency. Learn about the MCP server record, including the MCP server overview and details available in AI Control Tower. An MCP server record in AI Control Tower provides a detailed view of a registered MCP server. The record shows the server's identity, connectivity configuration, AI Gateway integration details, lifecycle stage, and risk and compliance posture. Use the record to monitor server health, manage authorization, and apply governance controls. ## MCP server Overview {#managing-mcp-server-details__mcp-server-overview} When you select an MCP server from the inventory list, the MCP server record opens. ## Key details panel The Key details panel on the Overview tab displays the primary identity and connectivity information for the MCP server. The following fields are available: {#managing-mcp-server-details__entry__2} | Field | Description | |-|-| | Asset tag | The unique ID assigned to this asset. Each asset tag consists of a type prefix followed by a 20-digit number. | | Name | The display name of the MCP server as registered in AI Control Tower. | | Description | A free-text description of the MCP server's purpose, capabilities, or usage context. | | Lifecycle phase | The current lifecycle stage of the MCP server. Reflects the phase selected during registration or updated through the Lifecycle tab. | | Asset type | The classification of this record. Always MCP server for records of this type. | | MCP server URL | The endpoint URL of the external MCP server. AI agents and the AI Gateway use this URL to connect to the server and call its tools. For example, https://mcp.linear.app/mcp. | | External documentation URL | A link to the vendor-provided or internally authored documentation for this MCP server. | | Provider | The organization or vendor that publishes or maintains this MCP server. | | Business application | The ServiceNow business application that this MCP server is associated with. This field establishes ownership and CMDB relationships. | [ ] ## AI Gateway MCP server details panel The AI Gateway MCP server details panel displays the ServiceNow-side connectivity configuration that the AI Gateway uses to proxy requests to and from the external MCP server. {#managing-mcp-server-details__entry__22} | Field | Description | |-|-| | AI Gateway MCP server URL | The internal ServiceNow URL through which the AI Gateway exposes this MCP server to the AI agents. AI agents send requests to this URL rather than directly to the external MCP Server URL. Note: The AI Gateway proxy URL format has changed. The new format is: `https:///sncapps/aigw/mcp/` Previously, the URL format was: `https:///sncapps/awh//mcp` However, those who were using AI Gateway before the temporary unavailability in August will be redirected automatically to the latest URL. | | Authorization endpoint URL | The OAuth 2.0 authorization endpoint used to initiate the authorization code flow for this MCP server. For example, https://\.service-now.com/mcp_auth.do | | Token endpoint URL | The OAuth 2.0 token endpoint used to exchange authorization codes for access tokens. For example, https://\.service-now.com/mcp_token.do | [ ] ## MCP server Details {#managing-mcp-server-details__mcp-server-details} The Details tab of an MCP server record displays the server's governance metadata, ownership information, and the complete list of tools that the server exposes. Use this tab to review and update server details, manage attachments, and audit the tools available to AI agents through this server. The tab is divided into two main panels displayed side by side: * Details panel * Available MCP tools panel ## Details panel The Details panel displays the governance attributes and system-generated timestamps for the MCP server. These fields reflect the server's current state in the AI Control Tower governance framework. {#managing-mcp-server-details__entry__30} | Field | Description | |-|-| | Name | The display name of the MCP server as registered in AI Control Tower. | | Managed status | Indicates whether the MCP server is under active AI governance. Possible values are Managed and Unmanaged. A managed server is subject to approval workflows, policy enforcement, and audit logging. | | Asset type | The classification of this record. Always MCP server for records of this type. | | Managed by | The ServiceNow user responsible for governing this MCP server. This is the designated AI steward or asset owner. | | State | The current lifecycle stage of the MCP server. For example: Deployed. Reflects the phase set during registration or updated through the Lifecycle tab. | | Status | The approval status of the MCP server in the governance workflow. | | Risk classification | The assessed risk level of the MCP server. For example: To be determined. This value remains as To be determined until a formal risk assessment is completed through the Risk \& compliance tab. | | Created | The date and time the MCP server record was created in AI Control Tower. This field is system-generated and read-only. | | Updated | The date and time the MCP server record was last modified. This field is system-generated and read-only. | [ ] ## Available MCP tools panel The Available MCP tools panel, displayed to the right of the Details panel, lists tools that the MCP server exposes to AI agents. Each tool represents a discrete capability that an AI agent can invoke through the AI Gateway. The panel shows the following columns: {#managing-mcp-server-details__entry__50} | Column | Description | |-|-| | Name | The programmatic name of the tool as defined by the MCP server. Tool names use underscore-separated lowercase format, for example, get_diff, create_issue_label. | | Description | A natural-language description of the tool's function and usage context. Descriptions are provided by the MCP server and reflect the vendor's documentation. | | Status | Indicates whether the tool is currently active and available for AI agents to call. Values are Active (green) and Inactive (red). | [ ] ## Tool Status Each tool in the Available MCP tools panel has a status that indicates its operational availability: {#managing-mcp-server-details__entry__58} | Status | Description | |-|-| | Active | The tool is operational and available for AI agents to invoke through the AI Gateway. Active tools appear with a green status badge. | | Inactive | The tool is not available for use. AI agents can't invoke inactive tools. Inactive tools appear with a red badge. Contact your AI steward or MCP server administrator to investigate why the tool is inactive. | [ ]