---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Add other vendor costs

# Add costs for other vendors {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Configuring costs for LLM vendors without direct integrations with AI Control Tower requires manual input. You must manually enter token usage, direct costs, or a per-seat subscription. AI Control Tower can then
include these costs in total AI cost calculations.

## Before you begin

Role required: AI steward (sn_ai_governance.ai_steward).

## About this task

Not all LLM vendors have direct integrations with the AI Control Tower. For vendors without integrations, you manually capture and configure their costs so that they are included in your total AI cost calculations. The
following approaches are available:

* Token-based: You enter the units consumed, and the system calculates cost based on the rate you provide.
* Direct cost: You enter the total cost directly.
* Subscription: Use a subscription when the vendor bills per seat.

{#mc-add-and-configure-costs-for-non-integrated-vendors__ul_lmf_cyf_lkc}

The cost entry you add stays in draft until you submit the configuration in the Preview cost \& savings step.

Cost setup is a single four-step flow: configure hourly rates, add integrated vendor costs, add other vendor costs, and preview cost and savings. You can select Save and close at any step and return to
it later.

This step is optional. If every vendor you use is integrated, select Next and move on.

## Procedure

1. Navigate to AllAI Control TowerSettingsRules and TemplatesCost.
2. Navigate to SettingsRules and TemplatesCost.
3. Select Edit configuration.  
   The Edit value and cost configuration page opens at the Configure hourly rates step.
4. Confirm that the average rate is configured.  
   For more information, see [Configure average hourly rate for your organization](https://www.servicenow.com/docs/oh8jw9z4vzprUy44hfLjdA "Set the average hourly rate that the Cost Framework uses to convert hours saved into financial savings.").
5. Select Next until the Add other vendor costs step opens.
6. In the Add other vendor costs section, select Add vendors and choose an approach.
   * Token-based --- Track token usage for the vendor and let the system calculate cost from the rate.
   * Direct cost --- Enter the total cost for the vendor for a time period.
   * Subscription --- Use a subscription when the vendor bills per seat.
   {#mc-add-and-configure-costs-for-non-integrated-vendors__choices_nmf_cyf_lkc}
7. For a token-based vendor, enter the details.  
   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_omf_cyf_lkc__entry__2}

   | Field | Description |
   |-|-|
   | Start date | Start date for calculating the vendor cost. |
   | End date | End date for calculating the vendor cost. |
   | Vendor | Name of the vendor. |
   | Unit type | Choose Assist or Tokens according to the consumed category of cost. |
   | Cost type | Choose Overall for a single cost per token, ServiceNow Assist, or Input and output cost to add a separate per-token cost for input and output tokens. |
   | Units consumed | Total number of units consumed. |
   | Avg cost per million units | Average cost per million units within the selected time period. |
   [Table 1. Token-based fields]

   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_omf_cyf_lkc}
8. For a direct-cost vendor, enter the details.  
   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_pmf_cyf_lkc__entry__2}

   | Field | Description |
   |-|-|
   | Start date | Start date for calculating the vendor cost. |
   | End date | End date for calculating the vendor cost. |
   | Vendor | Name of the vendor. |
   | Unit type | Choose Assist or Tokens according to the consumed category of cost. |
   | Total cost | Total cost within the selected time period. |
   [Table 2. Direct cost fields]

   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_pmf_cyf_lkc}

   Add costs for all non-integrated vendors that your organization uses.

   Select Add vendor to save each entry, and then continue.
9. For a subscription vendor, enter the details.  
   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_hdh_lrh_rkc__entry__2}

   | Field | Description |
   |-|-|
   | Contract start | Select the contract start date. The contract start date defaults to the current date. |
   | Contract end | Select the contract end date. |
   | Vendor | Select a vendor or sub-vendor. |
   | Licensed seats | Enter the number of seats. |
   | Cost per seat (per month) | Enter the monthly cost of one seat. The Estimated monthly cost value updates to the number of seats multiplied by the cost per seat. |
   | Add a one-time setup fee | Turn on Add a one-time setup fee toggle, and then enter the fee amount in One-time setup fee and specify the duration in Amortise over (months). |
   [Table 3. Subscription fields]

   {#mc-add-and-configure-costs-for-non-integrated-vendors__table_hdh_lrh_rkc}

   Select Add vendor to save each entry, and then continue.

   The subscription is saved as a draft. It's applied after you submit the configuration in the Preview cost \& savings step.
10. Select Next to continue, or Save and close to complete the configuration later.
{#mc-add-and-configure-costs-for-non-integrated-vendors__steps_mmf_cyf_lkc}

## Result

All non-integrated vendors that your organization uses are configured in the Cost Framework. The AI Control Tower uses these rates for total AI cost calculations, even though the vendors don't have automatic data
integrations.

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